Jobs
>
Baltimore

    Call Center Representative - Baltimore, Maryland, United States - Mercy Medical Center

    Mercy Medical Center
    Mercy Medical Center Baltimore, Maryland, United States

    3 weeks ago

    Default job background
    Permanent
    Description

    Overview:


    Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values.


    The Practice Communication Coordinator is primarily responsible for answering incoming calls to the Centralized Communication Center in a polite, professional, and efficient manner.

    The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.

    Responsibilities include scheduling office appointments and procedures as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, ensure referrals are in the system for upcoming appointments, flag offices for patients coming with high balances.

    The Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs), recommending workflow efficiencies to improve the patient experience.

    Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.

    This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.


    Responsibilities:

    • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
    ⚬ Microsoft Word, Power Point, Excel

    ⚬ Microsoft Outlook

    ⚬ Meditech (if applicable to position)

    ⚬ Epic (if applicable to position)

    ⚬ Performance Manager/NetLearning


    • Must be able to read, write, and speak the English language in an understandable manner.
    • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant
    such action.


    • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians,
    customers, and the general public.


    • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
    • Must be able to follow written and oral instructions.

    Other Requirements:

    • Must demonstrate outstanding interpersonal skills via telephone.
    • Uses time efficiently.
    • Works effectively with available resources to meet deadlines and enhance performance.
    • Works and communicates effectively with all members of clinic staff.
    • Demonstrates flexibility in an effort to meet demands and goals of clinic.
    • Demonstrates knowledge of the clinic operations and related policies.
    • Requires a working knowledge of: sub specialties in the department; medical and insurance terminology; hospital and provider referral protocols; medical insurance plans, billing, regulations, especially managed care plans.

    Qualifications:

    Education and Work Experience:
    Must possess a high school diploma or GED

    Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment

    Prefer a Bachelors degree in management, healthcare administration

    Knowledge, Skills and Abilities:
    Microsoft Word, Power Point, Excel

    Microsoft Outlook

    Meditech (if applicable to position)

    Epic (if applicable to position)

    Performance Manager/NetLearning

    Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

    Must be able to read, write, and speak the English language in an understandable manner.

    Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.


    Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

    Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

    Must be able to follow written and oral instructions.
  • Mercy Health Services

    Call Center Representative

    1 week ago

    Mercy Health Services Baltimore, United States

    The Practice Communication Coordinator supporting Mercy's Cardiology team is primarily responsible for answering incoming calls to the Centralized Communication Center in a polite, professional, and efficient manner. The Coordinator will be the initi Call Center, Representative, ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Representative

    7 hours ago

    Mercy Medical Center - Baltimore, MD Baltimore, United States

    Summary · Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values. · The Practice Communication Coordinator is primarily res ...

  • TEKsystems

    Call Center Representative

    1 week ago

    TEKsystems Baltimore, United States

    Attention Top Aviation Manufacturer looking in need of customer Service Professionals Baltimore MD · Long Term Contract-To-Hire · This role offers individuals the ability to work alongside one of the world's top aircraft Manufacturers. This is a great opportunity to join an organ ...

  • Mercy Medical Center - Baltimore, MD

    Call Center Representative

    7 hours ago

    Mercy Medical Center - Baltimore, MD Baltimore, United States

    Summary · The Practice Communication Coordinator supporting Mercy's Cardiology team is primarily responsible for answering incoming calls to the Centralized Communication Center in a polite, professional, and efficient manner. The Coordinator will be the initial point of contact ...

  • Teksystems

    Remote Call Center Representative

    1 day ago

    Teksystems Baltimore, United States

    IMMEDIATE CALL CENTER REPRESENTATIVE - FULLY REMOTE - MUST RESIDE IN BALTIMORE AREA$17/HRMONDAY - FRIDAY 11AM-9PM (SECOND SHIFT)ORSATURDAY - TUESDAY 11AM-9PM (SECOND SHIFT)Qualifications:1 year of call center customer service experienceAbility to manage high volume callsExcellent ...

  • Conserve Development

    Call Center Representative

    2 weeks ago

    Conserve Development Baltimore, United States

    We are seeking a customer-oriented Call Center Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and resolving issues to ensure customer satisfaction. As a Call Center Representative, you will serve as the ma ...

  • KT Solutions LLC

    Call Center Representative

    1 week ago

    KT Solutions LLC Baltimore, United States

    NOW HIRING · - _No Experience, and No Degree needed WE WILL TRAIN YOU_* · KT Solutions LLC is a mortgage lead generating call center located in Riverdale, GA. Our Representatives take calls with homeowners that have opted-in on marketing websites or previously inquired about a mo ...

  • Ultimate Staffing Services

    Call Center Representative

    1 week ago

    Ultimate Staffing Services Elkridge, United States

    Our client is seeking a customer-focused and detail-oriented Call Center Representative to join their team in Elkridge, MD. In this role, you will be responsible for handling a high volume of incoming and outgoing calls, providing exceptional custome Call Center, Representative, ...

  • Ultimate Staffing Services

    Call Center Representative

    1 week ago

    Ultimate Staffing Services Elkridge, MD, United States

    Our client is seeking a customer-focused and detail-oriented Call Center Representative to join their team in Elkridge, MD. In this role, you will be responsible for handling a high volume of incoming and outgoing calls, providing exceptional customer service, and assisting custo ...

  • Municipal Employees Credit Union of Baltimore, Inc.

    Call Center Sales Representative

    1 week ago

    Municipal Employees Credit Union of Baltimore, Inc. Baltimore, United States

    **Company Summary** · MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. · MECU's success in empowering our members to improve their financial well-being and live better dates bac ...

  • Education Affiliates

    Call Center Representative

    1 week ago

    Education Affiliates Nottingham, United States

    Job Description · Represents and provides information about the EA schools to prospective students via the telephone. · Essential Duties and Responsibilities:Transfers phone calls to appropriate campus · Provides information about campuses · Provides a professional company im ...

  • Rekor Systems Inc

    Call Center Representative

    3 weeks ago

    Rekor Systems Inc Columbia, United States

    Job Description · Job DescriptionRekor Systems, Inc., (Rekor ai) (NASDAQ: REKR) is a trusted global authority on intelligent infrastructure providing innovative solutions that drive the world to be safer, smarter, and greener. As a provider of comprehensive, continuous, and real- ...

  • CCS Corp

    Communication Center Representative

    1 week ago

    CCS Corp Bowie, United States

    Overview: · The Communication Center Representative will either work in SME (Supplemental Member Engagement - Direct to Member Communication) or MRR (Medical Record Review direct to medical facilities) and can be moved between lines of business when business needs change. · SME ...

  • Children's National Health System

    Call Center Representative

    2 weeks ago

    Children's National Health System Silver Spring, United States Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, ...

  • Ultimate Staffing Services

    Call Center Representative

    2 weeks ago

    Ultimate Staffing Services Hunt Valley, United States

    Job Description · Job DescriptionJob Summary: We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction. · Resp ...

  • Inovalon

    Communication Center Representative

    2 weeks ago

    Inovalon Bowie, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...

  • Level One Personnel

    Call Center Representative

    1 week ago

    Level One Personnel Lanham, United States

    Job Description · Job DescriptionJob Title: Call Center Representative · Pay: $17.50/hour for Non-Bilingual, $18.50/hour for Bilingual (English/Spanish) · Hours: Full-Time, M-F. · Type of Hire: Permanent; CTH · Location: Lanham, MD (on-site) · Job Description: · The CSR will an ...

  • Advantia Health

    Call Center Representative

    1 week ago

    Advantia Health Silver Spring, United States

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. · Job Re ...

  • Advantia Health

    Call Center Representative

    1 week ago

    Advantia Health Bel Air, United States

    Susquehanna Obstetrics, Gynecology and Nurse Midwifery is seeking a full-time Call Center Representative for our Bel Air location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an ...

  • Children's National

    Call Center Representative

    1 day ago

    Children's National Silver Spring, United States Part time

    Call Center Representative (Part-Time CL) Description Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a ...