Head of Support - Lawrence, NE, United States - Terra Nova Group

Terra Nova Group
Terra Nova Group
Verified Company
Lawrence, NE, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Are you ready to join us in changing the world of media and product management? We are looking for individuals who share our passion for providing excellent service to our customers.


If you are someone who takes joy in your work and has the courage to explore new paths, then we want you to join us as our Head of Support (m/f/d) at our location in Lawrence, NE or flexible in Gütersloh, North Rhine-Westphalia, Germany.


Your exciting tasks with us include:

  • Coordinating the service desk team and ensuring highquality incident management
  • Monitoring and meeting service level agreements (SLAs)
  • Creating a positive work environment and promoting teamwork
  • Organizing and conducting employee evaluations
  • Actively participating in employee recruitment and selection
  • Developing and implementing strategies to improve workflow
  • Preparing regular reports on the performance of the service desk team for management
  • Providing professional development opportunities for team members

Job requirements:

Ideally, you bring the following skills:

  • Completed education, degree, or work experience in the field of computer science
  • Leadership experience in service desk/help desk/support
  • Broad understanding of IT
  • Good knowledge of ITIL topics
  • Strong customer orientation
  • Reliability and strong communication skills

About Indeed

4


ALLPORTAL:
Your new employer:
Since 2001, we have been specialists in media management, product management, and communication processes. Our standard product, 4
More jobs from Terra Nova Group
See all jobs of Terra Nova Group