Information Specialist - Houston, United States - Houston-Galveston Area Council

Houston-Galveston Area Council

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Houston-Galveston Area Council

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people.

We are the pulse of our region addressing issues that cross city limits and county lines every single day.

We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more.

We work to make the region a great place to live, work, and thrive.

What will I be doing?

Establish rapport with the inquirer and use active listening skills and empathy to discern the presenting problem.
Make an accurate assessment of the inquirer's problems and needs asking relevant questions to obtain the information necessary for an accurate referral.
Conduct initial screenings and intakes for agency programs to ensure services are provided in accordance with requirements and standards of operations;
Connect clients to appropriate staff contacts for assistance;
Provide information, assistance, and referral about appropriate community resources in accordance with established guidelines and standards;
Complete data entry and reporting by established deadlines;
Assist in conducting outreach activities;
Support program's mission and vision and reflect its values in daytoday work;
Perform all other duties as assigned.

Key Qualifications

A track record of outstanding customer service
Knowledge of the older adult and disability population
Must be willing to travel within a 12county region as assigned

Do you have

Bachelor's degree with an internship in an applicable academic discipline or related field of study
Less than 1 year of experience working with local government, nonprofit programs, school or in job related duties

H-GAC is an equal opportunity/AA employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.