- Effectively process calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
- Promptly answer and screen incoming calls, with appropriate escalation as needed.
- Utilize Continuous Care Scheduling tool to monitor for staffing needs and confirm assignments for assigned programs; reassigns staff as needed
- Review list of staff availability to ensure patient needs meet staff assigned
- Provide pro-active notification to Program Management of inability to assign staff for a CC patient
- Ensure timely and accurate documentation on the Shift-Report
- Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.
- Maintain compliance with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.
- Participate in the education of new hires as needed.
- One year previous customer service/ call center experience
- Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
- Accurately types a minimum of 40 wpm
- Team player including working weekends and holidays as necessary to support operations.
- Able to function is a high call volume setting
- Ability to work on various assignments simultaneously
- Strong interpersonal skills within all levels of the organization
- Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
- Completion of high school or basic education equivalency required.
- EOE/AA M/F/D/V
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After School Assistant
3 weeks ago
The Wesley School North Hollywood, United States**The Wesley School** · **LEAP Assistant (After School Program)** · The LEAP (Lions Extended After School Program) Assistant reports to the LEAP Associate. · The responsibilities of this position include, but are not limited to the list below: · - Supervise students in the after ...
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Night Hoser
2 weeks ago
Universal Studios Hollywood Hollywood, United StatesNight shift, which begins approximately one (1) hour after park closure. Maintain overall cleanliness of park grounds. Responsible for using a pressurized water hose to hose down assigned areas through out the park, which includes park grounds, trashcans, liners, umbrellas, awnin ...
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In-home Tutor Pro
3 weeks ago
Small Learning Pods North Hollywood, United StatesDive into rewarding afternoons as an A+ tutor for eager K-6 learners. As a tutor passionate about private in home tutoring, make a difference. If you champion our C.A.R.E values and have a knack for tutoring, let's inspire together at A+. · Why join our A+ family? · Competitive P ...
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Night Cleaner
2 weeks ago
Universal Studios Hollywood Hollywood, United StatesNight shift, which begins approximately one (1) hour after park closure. Responsible for thoroughly cleaning the interior of the park's facilities, which includes restaurants/kitchens, attraction venues, break rooms, retail stores, restrooms, administrative and warehouse building ...
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J.K. Residential Services Inc. North Hollywood, United States Part timeA Part-Time Property manager is needed to manage a property in the North Hollywood area. Manger would live at the property managed. Days needed would be Monday through Friday. The shift would be roughly 5 hours and fall between 8a-5p. This is an excellent opportunity to get your ...
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Warehouse Clerk
2 weeks ago
Universal Studios Hollywood Hollywood, United StatesWarehouse Clerk - Retail are responsible for receiving, pulling, picking orders to the individual retail venues of Universal Studios Theme Park and City Walk. Stock received product away in the proper location, replenish stock and rotate stock · **Responsibilities**: · - Receive, ...
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Restroom Attendant
2 weeks ago
Universal Studios Hollywood Hollywood, United StatesRestroom Attendants maintain overall cleanliness of the restrooms and park facilities. · **Responsibilities** · - Pick up mops, hand squeegee, towels, spray bottle, and cart. Distribute mops to all restroom locations. Check/stock storage closet and restroom stalls and dispensers. ...
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Carnival Games Attendant
2 weeks ago
Universal Studios Hollywood Hollywood, United StatesCarnival Games Attendant is responsible for soliciting and playing Carnival games with guest and encouraging further game play through positive interaction · **Responsibilities**: · - Stocks and organizes the games while following shrink procedures to maintain costs. Cleans the i ...
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Assistant Real Estate Manager
2 weeks ago
Milan Capital Management, Inc. North Hollywood, United StatesCompensation: 65K-70K annually · Work Location: · - One location. In person. · Work Remotely · - Thursday and Friday remote work at site locations (Camarillo/Ventura) · **Benefits**: · - 401(k) matching (4%) · - Dental insurance · - Health insurance · - Paid time off · - Professi ...
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Valet Runer
2 weeks ago
Universal Studios Hollywood Hollywood, United StatesThe Valet Runner provides extraordinary guest service while interacting with guests upon arrival and departure. · **Responsibilities**: · - Greets guests, opens all vehicle doors, informs guests of valet prices and vehicle pick up information in a friendly and professional manner ...
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Experienced Security Guards: Unarmed
3 weeks ago
AEGIS Security & Investigations, Inc. Hollywood, United StatesAEGIS is looking to hire experienced security officers and honorably discharged veterans who can work either full-time or as part-time armed and/or unarmed officers. Additional opportunities available with the company. · Posts include private estates, retail stores, manufacturing ...
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Caregiver
2 weeks ago
HomeCare Partner North Hollywood, United States**Job Summary** · Making in-depth connected relationships within the home care environment is the greatest reward for becoming an in-home caregiver. We are looking for certified caregivers to join our growing team and help to bring our unique care philosophy to life. HomeCare Par ...
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Machine Shop Helper
1 week ago
TRITON DEFENSE, INC. Hollywood, United StatesDuties: · - Read and interpret blueprints and technical drawings · - Operate machinery and equipment to cut, shape, and drill materials · - Handle materials and perform basic materials handling tasks · - Perform quality control checks to ensure products meet specifications · **Sk ...
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Nutrition Aide As Needed North Hollywood
3 weeks ago
Volunteers of America Los Angeles North Hollywood, United States**VOALA** · **Helping Our Most Vulnerable Change Their Life Stories** · **PAY RATE**:$ $18.18 PER HOUR · **NUTRITION DEPARTMENT** · VOALA operates two kitchens in support our programs, providing meals for our participants: · **JOB SUMMARY AND PURPOSE** · This position will have t ...
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Schedule Coordinator
2 weeks ago
Hollywood Home Health Services North Hollywood, United StatesThe Staffing Coordinator will provide staff support by planning, organizing and assisting in the coordination of services for patients/clients discharged from the hospital or related facilities into the home health program. · **Responsibilities and Duties** · - Enters clinical st ...
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Delivery Driver/stocker
3 weeks ago
Madfam, Inc Hollywood, United StatesFull time 32-40 hrs a week · $20 With increase after 90 days. · Cannabis wholesale service looking for motivated, reliable, and friendly delivery driver. Must be 21+ years old. Delivery experience preferred, but not necessary. Willing to collaborate with team members to achieve s ...
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Youth/group Development Coordinator
2 weeks ago
NEW DIRECTIONS FOR YOUTH North Hollywood, United States**YOUTH/GROUP DEVELOPMENT COORDINATOR** · **JOB DESCRIPTION** · - **New Directions for Youth, Inc. **_ · - Our Hope. Our Community. Our Future._ · **7315 Lankershim Blvd., North Hollywood, CA 91605** · **Phone Fax ** · **AGENCY MISSION**: New Directions for Youth, Inc. (NDY) is d ...
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Driver North Hollywood
3 weeks ago
Volunteers of America Los Angeles North Hollywood, United States**VOALA** · **_Helping Our Most Vulnerable Change Their Life Stories _** · **PAY RATE**:$19.07 -$20.07 PER HOUR · **HEAD START/EARLY HEAD START PROGRAM** · Through our Head Start and Early Head Start programs, we work with children (infant - 5 years old) and their families to pro ...
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Human Resources Junior Manager
3 weeks ago
Hilton Garden Inn Los Angeles/ Hollywood, United StatesJob Summary: · Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the ...
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Covenant House California Hollywood, United States Full time**COVENANT HOUSE CALIFORNIA**: · **Job Description - TLS (Time Limited Subsidy) Case Manager**: · **As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.** · ***:Under the supervision of the Director of Transition ...
Coordinator Continuous Care After Hours - Miramar, FL, United States - Vitas Healthcare
Description
QUALIFICATIONS
EDUCATION
SPECIAL INSTRUCTIONS TO CANDIDATES