- Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
- Able to answer questions related to Ophthalmology and evaluate when to escalate up.
- Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
- Places outbound telephone calls.
- Researches and resolves issues to ensure patient retention and satisfaction.
- Directs calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager.
- Schedule appointments correctly servicing multiple centers.
- Maintains knowledge of company products and customer service processes
- Ability to handle a Call Center environment: work quickly and multi-task.
- 2+ years experience in high volume call center preferred but willing to train the right person
- Ophthalmology experience
- Associates degree and/or other comparable degrees a plus
- Bilingual is a plus (English/Spanish)
-
Call Center Agent
4 weeks ago
Northgate Resorts New Braunfels, United StatesNorthgate Resorts - JobID: 8a78839f8eee94ec018f2aa1d9b857bd [Call Center Representative] As a Call Center Agent at Northgate Resorts, you'll: Manage large amounts of inbound and outbound calls promptly; Handle guests' calls accurately using the required phone system; Make and edi ...
-
Call Center Agent
4 days ago
Vyve Broadband Hays, United StatesJob Description · Job DescriptionGet paid to talk, listen, and resolve issues · Remote opportunities available. · Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay) · Amazing Benefits: Courtesy cabl ...
-
Omni Channel Contact Center Agent
4 days ago
Vyve Broadband Hays, United StatesJob Description · Job DescriptionGet paid to talk, listen, and resolve issues · Remote Contact Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay) · Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), ...
-
Real Estate Agent
15 hours ago
Robert Slack LLC New Braunfels, United StatesRobert Slack Real Estate, Named Team-Owned Brokerage in Florida/ in the Nation, Is Hiring and Expanding · Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. · _We are building a new team and have an immediate need ...
-
Nuclear Medicine Technologist
1 week ago
CHRISTUS Health New Braunfels, United StatesJob Description · Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provi ...
-
Sales Team Lead
2 weeks ago
TaskUs New Braunfels, United StatesSales Team Leader will drive performance of the teammates to continuously hit metrics and goals. His role is to coach, motivate and engage teammates to ensure that they are a productive resource to TaskUs. He will also act as a liaison between the teammates and other departments. ...
-
Nuclear Medicine Technologist
6 days ago
Christus Health New Braunfels, United StatesJob Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provide the physici ...
-
Inside Sales Agent
2 weeks ago
IBEX New Braunfels, United StatesOverview: · About IBEX. · Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality ...
-
Nuclear Medicine Technologist
1 week ago
Christus Health New Braunfels, United StatesSummary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provide the physician diagnostic imag ...
-
Nuclear Medicine Technologist
1 week ago
CHRISTUS Health San Marcos, United StatesJob Description · Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provi ...
-
Nuclear Medicine Technologist
1 week ago
CHRISTUS Health New Braunfels, United StatesJob Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provide the physi ...
-
Nuclear Medicine Technologist
1 week ago
CHRISTUS Health San Marcos, United StatesJob Description · Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provi ...
-
Team Leader
5 days ago
TaskUs New Braunfels, United StatesAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fast ...
-
CT Tech II
1 week ago
Methodist Hospital Stone Oak Cibolo, United States HOSDescription · Introduction · Do you want to join an organization that invests in you as a(an) CT Tech II? At Methodist Hospital Stone Oak, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three ...
-
Radiology Tech PRN
1 day ago
Methodist Hospital Stone Oak Cibolo, United States HOSDescription · Introduction · Do you have the career opportunities as a(an) Radiology Tech PRN you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Stone Oak which is part of the nation's leading provider of healthcare services, ...
-
Optometrist - Sam's
1 week ago
Wal-Mart San Marcos, United StatesPosition Summary... · What you'll do... · Provides evidence-based vision care to ensure patient's health and well-being by recommending and prescribing medications and other treatment options (for example, red eye, LASIK surgery, cataract surgery) using evidence-based care guidel ...
-
Travel Nurse RN
22 hours ago
Accountable Healthcare Staffing San Marcos, TX, United StatesAccountable Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in San Marcos, Texas. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/24/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights ...
-
Lead Representative, Guest Services
1 week ago
Simon Property Group Inc San Marcos, United StatesJob Location: · San Marcos Premium Outlets · PRIMARY PURPOSE: · This position is responsible for serving as a lead sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and retailers. This position ...
-
Nuclear Medicine Technologist
6 days ago
Christus Health San Marcos, United StatesJob Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provide the physici ...
-
Nuclear Medicine Technologist
6 days ago
Christus Health San Marcos, United StatesJob Description · Summary: · Nuclear Medicine Technologist is responsible for coordinating and performing diagnostic medical imaging procedures utilizing radiopharmaceutical and medical imaging equipment. Professional and departmental protocols are followed to provide the physici ...
Call Center Agent - Seguin, United States - NVISION Eye Centers
Description
Overview:
NVISION Eye Centers is the leading ophthalmology partner comprised of the nations leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors #1 Choice.
This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations of our callers and our multiple center locations. This role will ensure company success by raising conversion rates from initial phone call to consultation. The ideal candidate will have a background in Ophthalmology and will be able to support calls oriented towards Ophthalmology.
Responsibilities:
