Asset Development Case Manager - Rochester, United States - Action

Description

Job Vacancy

Program: Focus on Self Sufficiency Dept.

Location: 400 West Ave

Position : Asset Development Case Manager

Hours: 37.5 hrs / 52 wk

Salary Range: $39,094 $50,823

Salary Grade: 9

Summary of Responsibilities:

Under the direction of the FSSD Program Director, the Case Manager, assist in coordinating, implementing, and monitoring of assigned services and activities offered through the Focus on Self Sufficiency Department (FSSD). The Case Manager will work closely with the FSSD Team in providing additional supportive resources and counseling services to consumers/family members.

The Case Manager serves as a staff liaison that connects Adult Education Services (AES) /ERIC consumers, with resources and opportunities that promote personal, educational, vocational, & financial development, and self-sufficiency. Duties of this position also include providing information/recommendations regarding consumer developmental needs and strengths; and offering consumers information/referral assistance to supplemental services and opportunities.

The Case Manager has a special focus and works closely with the AES/ERIC team to ensure that consumer enrollment, employment, retention, and earnings goals are achieved. Additional duties include: intake & assessment services; screenings/assessments: diagnostic testing/interpretation; development of individual service plans/goal setting; case management, coordination, & conferencing; crisis intervention; mediations; financial literacy counseling/planning; life-skills/self-sufficiency skills training and coaching; information & referral; facilitation of individual counseling/group meetings; transportation assistance; advocacy; literacy & developmental workshops; data management and reporting; resource development; coordination of special events; collaborative & partnership development; evaluation & service monitoring to ensure compliance with objectives, standards; and to promote consumer and program growth.

The Case Manager will also assist consumers with navigating appointments, applying for compensations, and connecting individuals to resources and services that promote self-sufficiency, advancement, and sustainability.

The Case Manager is also responsible for maintaining assigned data-base systems, record keeping and reporting duties. This includes data input, consumer/program documentation, log sheets, report submissions, and related communications/documentation sources, to assist in monitoring activities and progress toward goals.

The Case Manager dedicates time towards developing beneficial partnerships with various community sectors and key community stakeholders, in mobilizing community and advocacy efforts, especially for vulnerable populations. As assigned, this position also assists in outreach efforts, and in implementing special events, to ensure that the visions of the Agency/program are achieved; and to support positive outcomes for all consumers/families.

Qualifications/Education and Experience:

+ Education: Bachelors Degree required in Human Services, Social Work, Case Management, Public Administration, Organizational Management or related field; the equivalent combination of education (Associates Degree required) and experience will be considered. Family Development Credential is a plus.

+ Experience : Requires a minimum of two (2) years direct experience working with young adults/adults in human services, vocational/educational/personal development, service coordination, counseling, case management or related field; preferably in a non- profit/community-based setting. Experience in data management is required including data input, analyzation, tracking, monitoring, research, and reporting.

+ Requires excellent organizational, administrative, and planning skills; and must be attentive to details. Must have the ability to multi-task; and have good analytical, negotiations, and problem-solving skills. Requires the ability to manage multiple priorities and meet established deadlines; and to use independent judgment, while also functioning as part of a team. Requires flexibility and the ability to work in fast-paced environment; and the ability to work occasional evening and weekend hours.

+ Experience conducting consumer screening, intake, and assessment services is required. Must have knowledge of academic and vocational assessment and diagnostic testing process/instruments. Requires knowledge of TABE test prep/administration; and experience interpreting assessment/diagnostic testing results and academic content and higher-order concepts/skills.

+ Requires knowledge and experience working in the following areas: personal and family asset building; consumer service strategy plans; case management & case conferencing; group/individual counseling; life-skills training; emerging occupational trends; financial literacy; and vocational/employment readiness.

+ Must be familiar with alternative and traditional educational & vocational trade schools and available advancement opportunities. Requires knowledge of educational proficiency requirements, standards, and available support resources; and familiarity with public/private service entities, municipalities, access, and eligibility systems (i.e. Civil Service exams, Social Services, etc.). Knowledge of supportive community resources is strongly preferred including familiarity with local occupational, educational, and labor market information, local workforce development, Probation Dept., and workforce re-entry programs/initiatives, and opportunities (i.e. Rochester Works, City/County, REOC programs, etc.).

+ Requires excellent communication skills, oral & written; and experience in preparing and disseminating marketing, informational & educational materials/related communications to consumers. Requires the ability to interpret and present on program activities, data, and reports; and must be able to conduct public presentations and related meetings, as assigned.

+ Excellent public speaking, presentation, and facilitation skills; classroom management and small group facilitation experience is required. Knowledge of group dynamics, consumer engagement, integration activities and team building strategies is strongly preferred. Must have experience in developing and presenting life-skills and asset development training/instructional sessions incl.; educational/vocational preparation, financial literacy, etc. Must have experience coordinating, scheduling, and implementing classroom instructional sessions and supplemental meetings/special events.

+ Requires strong interpersonal and customer service skills; enthusiasm, sensitivity and the ability to work with diverse individuals/groups from diverse back-grounds, in a variety of settings. Requires an understanding of the issues related to special needs populations. Must have a good understanding and sensitivity of related issues faced by individuals/families moving from dependence on public assistance, to independence/self-sufficiency.

+ Experience researching/identifying funding opportunities preferred; should be able to assist management in the grant submission/funding process and in the identification of opportunities for beneficial partnerships.

+ Requires the ability to develop effective working relationships at all levels within the organization and to work as part of a team. Must be able to assist in developing and maintaining effective partnerships with community, business, financial, educational organizations, funders, and other sectors of the community, both public and private. Experience preparing for and participating in site visits, program audits, and evaluations is extremely useful.

+ Requires proficiency in the use of Microsoft Office products including Word and Outlook, and experience in tracking data base systems. Requires strong skills in data input, analysis, and monitoring; must have experience in maintaining both electronic & related paper records, documents, and file systems.

+ Must have experience in maintaining consumer, program and community demographics, and program activity data. Requires the ability to analyze and interpret consumer progress in meeting program outcomes; the ability to complete data input and documentation in preparing a variety of items including reports, presentations and announcements on consumer and program status in meeting goals. Should have knowledge of and experience implementing consumer management systems, consumer satisfaction surveys, and/or consumer tracking systems.

+ Bi-lingual capabilities preferred: English and Spanish.

+ Requires a valid NYS Drivers License, and access to reliable transportation

Please Forward Resumes/Applications to:

Human Resources Department

Action for a Better Community, Inc.

400 West Ave

Rochester, New York 14611

Deadline for Resumes/Applications:

Until Filled X Internal Posting X External Posting