- Answer customers questions and provide information on procedures and wait times. 15%
- Create a welcoming experience by authentically greeting customers while maintaining an exceptional level of customer service and responsiveness. 15%
- Direct guests to destinations throughout the center while maintaining registration flows. 5%
- Promote and educate on services offered. 5%
- Stock water coolers, offer refreshments, and encourage satisfied patients to post reviews. 5%
- Maintain clean and orderly waiting areas and complete other general cleaning duties. 5%
- Answering inbound calls within 30 seconds and assisting to schedule appointments and answer questions. 20%
- Accurately reviewing order, insurances, demographics with patient. 10%
- Reviewing and understanding prep instructions and explaining to patient. 10%
- Discussing cost with patient in depth to answer any questions they may have. 5%
- Calling doctors offices to get any information needed missing from order. 5%
- Attending marketing team meetings to keep abreast on new initiatives
- Other duties as assigned
- Compile and maintain reports and records as needed
- Bachelor's Degree required, preference for BA/BS degree in communications, or the sciences, with experience in a creative role.
- 1-2 years of call center experience in Customer or Patient Service.
- 3-5 years of event management experience, ideally in medical device, pharmaceutical or life science.
- Excellent verbal and written communicator.
- Excellent communication skills and the ability to translate technical information into easily digestible concepts and creative assets.
- Standing and sitting for extended periods of time
- Ability to occasionally lift greater than 25 lbs.
- Medical, Dental, Vision
- Paid Time Off
- 401(k)
- Disability Insurance
- Company Paid Life Insurance
- Competitive Pay
- Flexible Schedules
- Work-Life Balance
- Rewards, Recognition, and Referral Bonuses
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Guest Ambassador/Patient Scheduling - Jacksonville, United States - HALO Precision Diagnostics
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Description
Job Description
Job DescriptionSaving Lives with Early Detection
Precision Imaging Centers are growing in northeast Florida. We are currently hiring a Front Desk - Guest Ambassador/Patient Scheduler at our Mandarin location in Jacksonville to work full-time, Monday through Wednesday from 7am to 7pm. This position will be a hybrid role. You will be cross trained on the phones in our call center Scheduling Department. We offer a supportive environment with many opportunities for career advancement
The guest ambassador will be responsible for promoting and educating Precision's existing patients about our services. This person will work closely with the marketing team to hold information sessions / booths at our centers and partner-centers and will also engage existing HALO patients through email campaigns and other outreach efforts. The ideal candidate will feel comfortable simplifying and tailoring the messaging non-medical patients of the local community. Excitement and passion for delivering life-changing patient experiences and outcomes is required while exceeding expectations of patients.
Essential Job Functions
Please list the essential (major) job responsibilities also with the % of time that is typically spent on these:
Non-Essential Job Functions
Does this position directly Manage Others? No
Requirements
Education Required
Previous Related Work Experience Preferred (include number of years)
Other Skills/Abilities
Physical and Working Requirements of the Position (such as job location, lifting, standing, etc.)
Benefits:
Precision Imaging Centers are growing throughout Florida. It is an excellent time to consider joining our team. We just opened our 5th center in the area, our newest location is on Jacksonville's south side. Come grow your career with us
Thank you for considering a career with us
Precision Imaging Centers - Exceptional Clarity. Superior Care.