3pl Customer Service Representative - Beaumont, United States - Workforce Enterprises

Workforce Enterprises

Verified Company

Beaumont, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hiring 3PL Customer Service Representative

Location:
Beaumont ,CA

Pay$19.00Hr

1st Shift start time 6am-2:30pm

Job Summary:

The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below.

Essential Functions (Including but not limited to):

Route orders for various customers and schedule pickups with various freight companies.
Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.
Verify the weight and carton count on the Bills of Lading for truck shipments.
Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.
Process shipments by following all routing guides per customer.
Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.
Communicate high priority orders and hot containers to warehouse production department as needed.
Resolve all orderrelated discrepancies and assist in vendor chargeback research.
Monitor and update all customer SOPs.
Perform any other duties as assigned in support of the company needs and operations.

Qualifications/Requirements:

Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.
Experience routing to big box stores; example: Walmart, Target, Costco.
Experience interpreting routing guides for vendor compliance.
Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/Vlook up and Pivot Tables).
Excellent computer skills and experience working with a WMS system.
Excellent customer service skills, and interpersonal skills.
Excellent communication skills with strong verbal and written communication, analytical and problemsolving skills.
Strong interpersonal skills and the ability to work well in team environment.
Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and followup.
Must be detailoriented with an ability to work well under pressure with a high degree of accuracy.
Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.

Pay:
$19.00 per hour

Experience level: