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    Intermodal Dispatcher - Houston, United States - JLM Logistics, Inc.

    JLM Logistics, Inc.
    JLM Logistics, Inc. Houston, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Position Summary Under the supervision of the Director of Operations, position is responsible for dispatching owner operators. Full-time and one weekend per month.

    Essential Duties & Responsibilities

    • Be a reliable and dependable employee who shows up to work regularly and understands the high level of responsibility and accountability demanded from our clients and from us as a company
    • Strong knowledge of Houston Ports, Rails, and Intermodal Equipment
    • Manage the freight chain from customers request to delivery in an efficient and cost effective manner
    • Manage drivers to meet on-time requirements and efficiency levels – meet company minimum on-time performance levels
    • Maintain and assign nightly on-call and weekend coverage to drivers to ensure we have enough coverage to meet client needs
    • Following up to ensure deliveries are on schedule according to the plans
    • Notify clients well in advance of potential late deliveries (both the shipper and the receiver)
    • Manage delivery of these services and provide necessary paperwork.
    • Manage and capability to resolve trouble issues within your operation
    • Organized, attentive to detail, self-starting, solid follow-through and multi-tasking.
    • Ability to interact with drivers and communicate instructions verbally over the phone
    • Must have 3+year of Port Dispatching experience

    Customer Service

    • Work closely with Local Customer Service to ensure customers' needs are met and exceeded
    • Work with Billing & Payroll to ensure timely and accurate information is captured in our dispatch software
    • Work internally with team members to ensure daily work is complete and future days are effectively planned out
    • Ensure the on-time performance to meet the Customer expectations for loads booked
    • Ensure that scheduled loads are making cut-offs in and out of various ports
    • Responsible for loading and unloading appointments
    • Solve driver settlement issues
    • Responsible for delivery of inbound road loads. Make sure all imports are pulled before Last Free Day.

    Data Entry

    • Enter additional legs into computer system (stop-offs, scales, etc.) at a fast and accurate pace
    • Enter driver pay into computer system to ensure timely information is captured and processed
    • Enter data into the system and communicate with maintenance or safety all equipment issues communicated by drive

    Physical Demands

    • Speaking/Hearing: Ability to communicate information to Owner/Operators, customers and office personnel
    • Prolonged periods of sitting
    • Standing: Remain upright on feet for sustained periods of time
    • Walking: Ability throughout the office
    • Flexibility including bending, stretching and lifting
    • Visual acuity to perform an activity such as viewing a computer terminal
    • Use of hands and fingers to handle or feel

    Qualifications

    • Prior experience with VI Software a plus
    • Must have a minimum of 3+ years of experience port dispatching
    • Must possess excellent verbal communication skills
    • Maintain a friendly demeanor and professional appearance
    • Ability to work well in a fast-paced, team-oriented environment
    • Ability/willingness to learn new skills/processes and improve current skills
    • Microsoft Office including Outlook, Word and Excel
    • Bilingual in Spanish


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