Parts Counterperson - Irvine, United States - Tuttle Click Ford Lincoln

Tuttle Click Ford Lincoln

Verified Company

Irvine, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy.

Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.

Compensation:
The Parts Counterperson Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $35.00.

The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Responsibilities:

Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
Keeps accurate records of specialorder parts
Answers phone calls, providing price quotes and other information to customers
Takes phone orders, following all procedures and completing all required documentation
Assists outside sales representatives with their orders
Processes orders for daily shipment, delivery, or pickup at counter
Receives and ships parts in accordance with company policies
Verifies "will call" and "backorder" files weekly and return to vendors, or restocks items not required
Assists service drive employees in selecting parts needed for repairs in process
Orders parts not in stock for required repairs in accordance with company policies
Follows up on special ordered items and promptly notifies service drive employees when received
Obtains credit authorization as required and in accordance with company policies
Ensures all cash, credit, charge, purchase order, invoice and taxexempt sales are processes in accordance with company policies
Issues credit for parts returned, in accordance with company policies.
Replenishes assigned inventory daily
Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "selfservice" retail customer
Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

Benefits:

Competitive Salary
Employee Appreciation Day
Flexible Schedules
Family owned & operated since 194
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Long and Short-Term Disability Insurance
Paid Holidays
Paid Time Off
401(K) w/ Employer Contribution
In House Training
Employee Assistance Program
Wellness Program
Educational Assistance for Dependents
Employee Discounts on Sales, Service & Parts
Shoe assistance program for Service and Parts Department

Qualifications:

Ability to read and comprehend instructions and information.
25 years of experience in an automotive parts dept.
25 years of sales experience.
Professional personal appearance.
Ability to work well with the public, sometimes with several customers at a time.
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass preemployment testing to include background checks, drug test and physical.

About Us:

The Tuttle-Click Automotive Group has been serving the Southern California community since 1946.

Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona.

Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles.

Customer service is our number one priority, therefore we setup our staff with adequate training.

Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores.

If you'd like to be a part of a team that goes above and beyond, we welcome you to apply