- Screen and process all incoming calls and schedule patient appointments for all locations.
- Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy.
- Collect all co-pays and payments due on patient's account.
- Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments.
- Return phone messages to patients, insurance companies and other facilities as directed.
- Run missing charges report at end of each day, task to provider, print next day's patient schedule.
- Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.
- Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel.
- Copy and forward medical record requests upon receipt of appropriate release of information.
- Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.
- Comply with hospital and departmental policies, procedures, regulations and standards as related to job.
- Demonstrate hospital's stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.
- Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.
- Meet department customer service standards and strives to enhance the level of customer service provided
- Typing and computer skills necessary
- Ability to effectively communicate verbally and in writing
- Can work independently
- Experience with electronic medical records system.
- Medical Terminology
- Knowledge of insurance policies and guidelines, confidentiality policies and procedures.
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Receptionist - Plymouth, United States - Speare Memorial Hospital
Description
Medical Secretary/Receptionist
General Summary:
Assume responsibility for all tasks required at the front desk, assisting patients and staff as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments.
Essential Job Functions*:
Qualifications:
Education Required:
High School Graduate
Work Experience Required:
Prior experience in a medical office
Preferred: 5 years experience in medical office
Other Skills/Knowledge Required: