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    Shift Manager - San Francisco, United States - Jamba Juice

    Jamba Juice
    Jamba Juice San Francisco, United States

    4 weeks ago

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    Description
    Shift Manager

    Primary Role:

    A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

    We offer great benefits
    • Fun Work Enviroment
    • Flexible Schedules
    • Advancement Opportunities
    • Meal Discounts
    • Paid Sick Time
    • Holiday Pay for 6 Major Holidays
    Essential Functions:

    General
    • Responsible for maintaining shift operations excellence
    • Ensures that the store appearance and cleanliness are to Jamba's standards
    • Demonstrates exceptional shift leadership behaviors
    • Communicates all shift issues, concerns and needs to the store General Manager
    • Responds to directives in an accurate and timely manner
    • Recognizes and rewards outstanding performance of shift team members
    • Educate and engage the community and store customers on all of Jamba's products and services
    • Other duties as assigned
    Customer Service
    • Demonstrates an excellent level of customer service
    • Motivates and mentors team members to deliver customer service excellence
    • Accountable for the customer engagement experience on the shift
    • Provide customers with product suggestions and information
    • Motivates and mentors team members on providing customers with product suggestions and information
    • Maintain exceptional customer service metric scores
    Operations
    • Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
    • Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba On Stage to create an excellent customer experience. Provide performance feedback to Team Members
    • Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
    • Communicate clearly, concisely and accurately in order to ensure effective shift operations
    • Follow all food safety, cash handling and operations procedures and policies
    • Coordinate and participate off site program customer visits and deliveries
    Human Resources
    • Train and on-board new Team Members on both front- and back-of-house procedures
    • Provides construction performance feedback to the store team members
    • Participate in the interviewing and hiring process for new team members
    Business Management
    • Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day's opening manager.
    • Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.
    Requirements:
    • Must be 18 years of age
    • Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
    • Ability to manage others required
    • High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
    • Computer skills including some Microsoft software and register skills
    • Must be able to lift 30-40 lbs regularly throughout shifts
    • Ability to stand, bend, reach and scoop through-out assigned shfit
    • Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10 F
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