Customer Service Manager Kassel - Johnstonville, CA, United States - Crimson Technologies

Crimson Technologies

Verified Company

Johnstonville, CA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

The Emil Frey Kassel/Göttingen GmbH is active in the automotive trade with the brands Mercedes-Benz, smart, AMG, Maybach and EQ at its two locations in Kassel and Göttingen.

In addition to vehicle sales, our range of services also includes maintenance and repair, parts and accessories sales, as well as comprehensive financial and service offerings.

As a company of Emil Frey Deutschland, we are also part of a strong group of companies that is active nationwide with around 4,800 employees at over 100 locations.

Within the Emil Frey Mainfranken GmbH division, we are looking for a

Head of Customer Service (m/f/d)
for our
Kassel location at the earliest possible date.

Your responsibilities:

You coordinate the service reception by managing and optimizing work processes and task distribution
You ensure appointment management and work with a focus on key performance indicators
You provide competent advice to our customers on all service matters and ensure a smooth and timely processing of all service orders
You confidently lead the service reception team and promote employees through performance reviews, evaluations, and qualification measures
You create vehicle diagnoses and determine the scope of service and repair orders
You implement measures and programs for customer care and retention

Your profile:

In addition to a completed vocational training, you have successfully completed further training as a master mechanic
You have extensive professional experience in the service department of a car dealership
You stand