Tier 1 Service Desk Technician - Northridge, United States - TeamLogic IT

TeamLogic IT
TeamLogic IT
Verified Company
Northridge, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Tier 1 Service Desk Technician role is the perfect entry level technical position for someone with a passion for customer service, an astute problem solver, has an innate ability to navigate a wide range of technical issues, and is a quick learner.

The ideal person will thrive in a fast-pasted and dynamic environment, loves talking with people, and enjoy working in a team environment.

If being a member of the service desk team at a small local office, focused on helping small to mid-sized businesses perform better, grow faster, and achieve more by leveraging technology sounds appealing to you, we'd love to hear from you


As a Tier 1 Service Desk Technician your responsibilities include:

  • Provide initial triage work on customer issues: clearly define the problem, identify its seriousness, and determine the appropriate response.
  • Handle customer issues, keeping the customer up to date with progress and answering any questions they may have.
  • Configure and install new workstations.
  • Perform network infrastructure troubleshooting.
  • Repair, install, manage and support servers, personal computer hardware, and peripherals.
  • Monitor and maintain network systems and troubleshoot problems that arise in client networks.
Follow the Tier 1 process and documentation requirements for all tickets processed. Serve as an internal Customer Advocate for the specific clients assigned to you.


Skills, Knowledge and Experience:

  • Exceptional customer service and communication skills. Has the ability to articulate technical issues to nontechnical people.
  • Strong written communication skills in documentation and communicating with customers through multiple platforms.
  • Experience following process and familiarity with using CRM systems.
  • A college degree in computer science or related field, preferred.
  • You must have a good driving record as you may be asked to drive either your own vehicle or a company car on service calls.
  • At least one years' experience (or equivalent education) in the following areas:
  • Windows PCs:
  • Install and manage Windows operating systems in both Workgroup and Domain environments.
  • Troubleshoot and repair common hardware problems to the subassembly level (power supply failure, hard drive failure, video graphics card failures, etc.)
  • Windows Servers
  • Implement and manage Active Directory and DNS services
  • Setup and manage network security and file/folder security
  • Manage certificates in Certificate Authority
  • Manage print servers
  • Exchange Servers
  • Configure mail security, e.g. sender policy, recipient filtering, block lists
  • Backup/restore mailboxes and public folders
  • Database and PST management
  • Outlook Web Access
  • Other

Required Skills:


  • Virus removal
  • Spam counterattack strategies
  • Manage and troubleshoot Local Area Networks


We offer competitive salaries, excellent benefits, challenging work, opportunities for career growth, ongoing training, and a great team to work with and learn from.


Pay:
$ $25.00 per hour


Benefits:


  • Flexible schedule
  • Paid time off
  • Professional development assistance
  • Referral program

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Education:


  • High school or equivalent (preferred)

Experience:


  • Windows: 1 year (preferred)
  • Help desk: 1 year (required)

Work Location:
In person
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