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Scottsdale

    Citizen Services Rep - Scottsdale, United States - City Of Scottsdale

    City Of Scottsdale
    City Of Scottsdale Scottsdale, United States

    3 weeks ago

    Default job background
    Part time
    Description

    About the Position

    :
    This position in in the Office of Communications/Citizen Services department. It responds to the needs of citizens at large, including internal and external clients, via on-line chatting and phone systems, while continually striving to exceed customer expectations.

    Minimum Qualifications

    Education and Experience

  • A high school diploma or General Educational Development (GED) equivalent.
  • One year of direct customer service experience involving public contact.
  • Preference:One year of data entry experience entering work orders.Experience working in a call center.
    • Licensing, Certifications, and Other Requirements
  • Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
  • Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
    • Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.

    Essential Functions

  • Resolves difficult and sensitive citizen inquiries and complaints pertaining to violations, policies and procedures in a timely manner.
  • Responds to situations requiring extensive knowledge of City ordinances and policies.
  • Performs a wide variety of complex customer service work including but not limited to involving requests for: information, problem analysis, complaint resolution, driving directions, and the general delivery and explanation of City services to both internal and external customers.
  • Uses a wide variety of complex computer programs and operates an assortment of other office equipment including multiple-line telephones, two-way radios, paging systems, copiers and FAX machines.
  • Answers calls for other City departments as needed and assigned.
  • Performs data entry by completing work orders online for city services in all departments.
  • Prepares a variety of complex statistical and narrative reports.
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