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    Citizen Services Rep - Scottsdale, United States - City of Scottsdale, AZ

    City of Scottsdale, AZ
    City of Scottsdale, AZ Scottsdale, United States

    1 week ago

    Default job background
    Part time
    Description
    Salary: $ $27.67 Hourly

    Location : Scottsdale, AZ

    Job Type: PT Temporary

    Job Number: FY

    Division: COMMUNITY SERVICES

    Department: PARKS & RECREATION PLANNING & ADMIN

    Opening Date: 05/06/2024

    Closing Date: 5/13/2024 11:59 PM Arizona

    Introduction

    This is a Temporary Part-Time position with no benefits.

    About the Position:
    This position in in the Office of Communications/Citizen Services department. It responds to the needs of citizens at large, including internal and external clients, via on-line chatting and phone systems, while continually striving to exceed customer expectations.

    Minimum Qualifications

    Education and Experience
    • A high school diploma or General Educational Development (GED) equivalent.
    • One year of direct customer service experience involving public contact.
    • Preference:
      • One year of data entry experience entering work orders.
      • Experience working in a call center.
    Licensing, Certifications, and Other Requirements
    • Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
    • Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
    Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.
    Essential Functions
    • Resolves difficult and sensitive citizen inquiries and complaints pertaining to violations, policies and procedures in a timely manner.
    • Responds to situations requiring extensive knowledge of City ordinances and policies.
    • Performs a wide variety of complex customer service work including but not limited to involving requests for: information, problem analysis, complaint resolution, driving directions, and the general delivery and explanation of City services to both internal and external customers.
    • Uses a wide variety of complex computer programs and operates an assortment of other office equipment including multiple-line telephones, two-way radios, paging systems, copiers and FAX machines.
    • Answers calls for other City departments as needed and assigned.
    • Performs data entry by completing work orders online for city services in all departments.
    • Prepares a variety of complex statistical and narrative reports.
    Work Environment/Physical Demands

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
    • Works in a normal office environment or fully remote.
    • Operates computer and other standard office equipment, which requires repetitive arm, hand, and eye movement.
    • Read maps and plats.
    • Lifts and carries materials weighing up to 30 pounds.
    • Uses visual and manual dexterity skills.
    • May be required to work overtime.
    • Travel to/from meetings and various locations.
    EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

    When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service may contact HR Receptionist at

    This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

    Full-Time Positions:
    The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,

    Part-Time Positions:
    The City of Scottsdale offers paid medical leave for part-time staff.

    Commute Solutions Program
    City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.

    Public Service Loan Forgiveness Program (PSLF).
    The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking

    01

    A high school diploma/GED is required for this position. Do you have a high school diploma / GED?
    • Yes
    • No
    02

    Are you willing to work in a temporary position that is part-time and does not include benefits?
    • Yes
    • No
    03

    Do you have the ability to work remotely? *The city will issue you a work laptop.
    • Yes
    • No
    04

    Please describe your experience working in a call center or providing customer service over the phone.Note: The experience must be listed in the Work Experience section of the application.

    05

    Please describe your experience working remotely.Note: The experience must be listed in the Work Experience section of the application.

    06

    Please indicate how you learned about this job opportunity with the City of Scottsdale.
    • City Website
    • Employee Referral
    • Facebook
    • Glassdoor
    • Indeed
    • Instagram
    • Job Fair (In-Person / Virtual)
    • Recruiter
    • Other
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