Manager - Spa - Atlantic City, United States - Bally's Atlantic City Casino Resort

Bally's Atlantic City Casino Resort

Verified Company

Atlantic City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Oversee the execution of product quality and provide dedicated leadership to the Spa & Salon operation

Acts as an industry leader in the development of new and innovative Spa and Salon Services and treatments
Maintains Spa retail operations including inventories, product lines and overall appearance
Responsible for providing the right mix of services and ensures that all services and supplies are consistent in quality and comply with brand standards
Ensures staff is knowledgeable on the latest techniques and spa services. Ensures staff is trained in the use or sale of products, programs and activities
Creates an inviting atmosphere where customers are comfortable and relaxed, leading to repeat visits and referral business
Communicates and coordinates with other departmental leaders in order to promote sales and ensure the efficient operation of the facility as well as total guest satisfaction
Partners with casino marketing, property marketing and advertising to effectively promote the facility and build a loyal, diverse customer base
Develops and maintains qualified management and hourly support staff as well as external vendor relationships
Monitors and maintains labor and productivity levels and makes all necessary adjustments according to overall market and business levels
Implements and monitors operating standards for the department and promoting excellence in guest service. Ensures staff behavior and appearance are in compliance with established policy
Make procedural recommendations and ensure enforcement of existing policies and procedures.
Coach and direct staff to maintain high level of customer service.
Collaborates with senior management in planning, design and coordinating all organizational phases of the Spa and Salon operation that contribute 100% guest satisfaction.
Deliver clear direction to staff regarding the current and future objectives of the Spa operation.
Ensure adherence to all Board of Health standards and all other applicable regulations.
Endorse the business and service objectives, ethics and values of the company.
Ensure that all guest complaints are handled in a courteous and professional manner.
Maintain an accurate and overall awareness of the entire casino/hotel operation and coordinate function accordingly.

Other duties as assigned.