Field Service Technician Ii - Houston, United States - Mitsubishi Electric Power Products, Inc.

Mitsubishi Electric Power Products, Inc.

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division.

Schedule technical sales or service support for customers including emergency service calls.

_ESSENTIAL FUNCTIONS

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Perform onsite customer service of power quality products including startup service, preventative and remedial maintenance field modification, and testing.
Provide technical support to internal and external customers, including thirdparty service organizations and end users.
Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
Schedule and provide emergency technical support and field service on an oncall basis.
Work with other MEPPI departments to determine product solutions for improved performance and protection.
Attend daily project meetings as required.
Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
Recommend service product offerings to customers based on customer preferences and for the longterm maintenance of the capital investment (e.g., recommend battery upgrades).
Troubleshoot malfunctions to a board level in an UPS system with mínimal guidance.
Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
Guide less experienced technicians on troubleshooting system failures.
Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.

_EDUCATION/SPECIAL SKILLS/EXPERIENCE/

TRAINING:

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Associates in Electrical Electronics or related technical field with 4 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
Intermediate knowledge of UPS products, services, and peripherals including knowledge of common electrical equipment used in data centers.
Advanced knowledge and proficiency of mechanical and electronic test equipment including operation, data collection and data reporting.
Basic knowledge of communication and networking protocols.
OSHA10 construction and NFPA70E certification.
Advanced interpersonal, communication and presentation skills required to communicate with customers, employees and suppliers.
Advanced analytical and problemsolving skills.
Ability to read and understand detailed equipment schematics and facility oneline drawings
Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.