- Solving common, uncommon, and/or complex technical problems associated with HVAC equipment.
- Provides technical support via telephone and email to a large volume of customers.
- Provides technical information to a network of Diamond Service Group members via phone, email, and the DSG forum.
- Reads and understands wiring schematics and refrigerant circuit diagrams to convey information to customers.
- Understands and relays the basic concepts and principles such as AC/DC theory, inductance, and digital communications.
- Provide support for Mitsubishi field personal such as Business Unit Service Managers, Area Service Managers, and Sales personal as needed.
- Maintains currency of technical literature.
- Provide support for the Customer Care Center.
- Assist in rework of product, when necessary, which includes factory software rewriting on all equipment.
- Become familiar with basic accessories of M and P series equipment.
- Develop knowledge of internal METUS programs, such as DSG program, DET program, and DC program.
- Successfully complete 90-day TSA assessment test
- Test all new service-related tools.
- Perform other job duties as assigned.
- Willing to travel up to 5% to for various Company meetings and trainings
- High School graduate or equivalent.
- Minimum two (2) years HVAC graduate Technical College (Preferred).
- Minimum Three (2) years field experience.
- NATE Certified (Preferable).
- Basic knowledge of Microsoft Office (excel, power point, word, etc.)
- Basic knowledge of Microsoft Outlook (Email).
- Strong customer orientation and interpersonal skills.
- Excellent English written and verbal communication skills, (Spanish or any bilingual ability a plus).
- Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.
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Advisor, Technical Service - Suwanee, United States - Mitsubishi Electric Power Products, Inc
3 weeks ago
Description
Mitsubishi Electric Trane HVAC US LLC is looking for an Advisor, Technical Service in Suwanee, GA.Hours are: 8:00AM - 5:00PM
POSITION SUMMARY:
Responsible for providing technical support to contractors who are specifying, installing, operating, or repairing Mitsubishi HVAC product. Communicates with Service Managers and Supervisor as necessary to solve complex problems.
The essential functions of the position include, but are not limited to the following:
EDUCATION AND EXPERIENCE:
The base pay range for this position at commencement of employment is expected to be between $25.00 and $34.38/hour however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employees eligible dependents.
Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date.
Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.ABOUT MITSUBISHI ELECTRIC TRANE HVAC US
Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America.
A 50 percent 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building.
METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology.Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control.
The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane / Mitsubishi Electric and American Standard Heating & Air Conditioning Mitsubishi Electric.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification).
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Companys legal duty to furnish information.
Click here to view the EEO is The Law Poster and the supplement .Applicants with a disability who need assistance with the application process may contact Human Resources by email at or by calling
