Team Leader Customer Support Smartphone - Custer, WA, United States - Emerald Enterprises

Emerald Enterprises
Emerald Enterprises
Verified Company
Custer, WA, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
Our client is the BPO for the manufacturer of a well-known and highly positioned smartphone in the market.

We are looking for enthusiastic call center professionals for the team leadership of our inbound support in Custer, WA, with a drive to move things forward.

Your team will be responsible for providing 1st level support for handling issues with the smartphone, primarily through phone but also via email or chat.

We welcome applicants (m/f/d) who are role models both professionally and personally, and are able to work in rotating shifts.


Your responsibilities will include:

  • Managing the team both in terms of expertise and discipline, including coaching and training
  • Motivating and inspiring your team to achieve top performance through your own successes
  • Creating reports and forecasts
  • Developing and adapting conversation guidelines and text modules
  • Handling the first level of escalation in difficult customer conversations
  • Collaborating in planning and implementing measures to improve processes and service quality

You possess:


  • Strong communication skills, negotiation abilities, and assertiveness
  • Organizational talent, selfconfidence, and exceptional motivation
  • Several years of experience in customer service and some leadership experience
  • A strong focus on service and a high level of goal orientation
  • High commitment, resilience, and problemsolving skills
We look forward to getting to know you
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