Frontline Services Coordinator - Los Angeles, United States - UCLA

UCLA

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Reporting to the Associate Director, Visitor Experience & Gallery Operations (ADVEGO) and taking direction from the Manager, Gallery Operations, the Frontline Services Coordinator is responsible for scheduling frontline staff members for the Visitor Experience (VE) and Gallery Operations (GO) departments.

In addition, the Frontline Services Coordinator facilitates collaboration and communication between Human Resources, Security and VE departments.

Duties include coordinating complex staff schedules; and functions related to scheduling duties such as processing expense reports, creating and analyzing labor and cost reports using Excel, managing attendance records, corresponding heavily with staff in regard to scheduling.

The Frontline Services Coordinator assists in supervising Hammer Ambassadors for the Hammer Museum in all Frontline positions.

The incumbent provides exceptional customer service to all museum patrons and trains the frontline team on how to meet and exceed these exemplary standards.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

2+ years Demonstrated experience in security, visitor services/visitor experience, administration coordination, and/or office management (required)
Highly skilled at organizing work, defining tasks, setting priorities, workingindependently, and following through on all projects and assignments; ability tomeet multiple and conflicting deadlines with changing priorities and frequentinterruptions in a fastpaced environment (required)
Ability to discreetly and tactfully recognize and handle sensitive and confidential information; ability to maintain equanimity in the face ofresistance, indifference, or hostility (required)
High degree of proficiency with Microsoft Word, Excel, Outlook, andPowerPoint; experience with online scheduling software/systems; ability todevelop and manage systems and procedures, and track information (required)
Excellent interpersonal skills to communicate and interact effectively withcallers, Museum visitors, VIPs, outside vendors, colleagues from otherinstitutions, and a diverse Museum and University staff and student population (required)
Ability to coordinate and lead meetings, and manage projects as assigned (required)
Exceptional customer service abilities; ability to engage patrons in a positive,professional, and courteous manner; ability to exercise good judgment; abilityto maintain calm demeanor in difficult situations (required)
Experience supervising volunteers and/or students (preferred)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in related area and / or equivalent experience / training (required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan

Background Check:
A Live Scan background check must be completed prior to the start of employment.

Flexibility with working hours and scheduling (required)
Ability to work evenings and weekends (required)
Ability to work overtime as assigned (required)

Schedule
9:30am - 6:30pm

-
Union/Policy Covered
99-Policy Covered
-
Complete Position Description
Apply

Campus Requisition #:

2455

UC Payroll Title:

PUBL EDUC SPEC 1

Department:

HAMMER MUSEUM

Appointment Type:

Staff: Career

Budgeted Pay Scale:

Anticipated hiring salary range is between $ $25.62 Hourly

-
Full Salary Range:

USD $22.70/Hr. - USD $43.49/Hr.

Remote/Hybrid Eligibility:

Yes

Department Location:

10889 Wilshire Blvd Armand Hammer Museum of Art

Total Openings:

1

Full or Part Time:

Full Time