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    Front Desk Agent - Austin, United States - Hyatt Place Austin Downtown

    Hyatt Place Austin Downtown
    Hyatt Place Austin Downtown Austin, United States

    2 weeks ago

    Default job background
    Full time
    Description

    What You'll Do

    A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations

    Check the guest in and out efficiently and in a friendly manner

    Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures

    Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings

    Assist in maintaining the cleanliness of the lobby and entrance

    Ensure security and confidentiality of all guest and hotel information

    Effectively respond to and resolve guest concerns or complaints

    Perform other duties as assigned

    What You'll Bring

    Strong communication skills

    A passion for customer service

    The ability to be flexible and adapt to any situation

    A desire to work as part of the front desk team

    An outgoing personality with a positive attitude

    Previous hospitality experience always helps, but not required

    The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

    Source: Hospitality Online

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