Head of Customer Service - Silverado Resort, CA, United States - Terra Nova Group
Description
Silverado Resort, CA is seeking a Head of Customer Service (M/W/D) in Cologne.
At the end of the tunnel, there is always light At Wever & Ducré, we combine high-tech developments with fascinating contemporary design and a touch of rock'n'roll in the development of our lights.
Since the early 80s, Wever & Ducré has been a manufacturer of design lights, combining cutting-edge technology with fashionable design.
Our team is a group of creative and goal-oriented individuals who don't just think outside the box, but leave the box behind.
Are you ready to embark on a new adventure? To secure our growth in Germany, we are looking for:YOUR CHALLENGE
- You will be responsible for the smooth operation of the commercial customer service department
- You will participate in internal and external sales meetings and be in contact with our headquarters in Belgium
- You will integrate measures for managing, analyzing, and optimizing workflows and processes for efficient operations
- You will provide daily support to your team in their operational work, such as invoicing, quoting, order processing, and customer contact
- You will be the point of contact for your team, discussing ongoing tasks, difficulties, and problemsolving
- Maintaining longterm relationships with existing customers is a given for you
- You will maintain a reporting system for returns, error analysis, and solutions
YOUR TALENT
- Several years of experience as a manager
- Good German and English
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