Senior Desktop Analyst - Ramona, United States - Tecta America

Tecta America Ramona, United States

1 month ago

Show more Collapse job

Description

Tecta America is the leading commercial roofing company in the U.S. and we are actively looking for great people to help build our team. Ignite your future by adding your talent and experience to Tecta's success. With over 90 locations and more than 4,000 employees, Tecta is Roofing Redefined.
We are seeking a Senior Desktop Analyst for our Rosemont, IL. office.

The Senior Desktop Analyst will troubleshoot, update and resolve problems related to software and hardware issues in PC/Windows and Android environments.

The Senior Desktop Analyst will prioritize user requests and keep users apprised of the anticipated time the user can expect help to arrive.

99.5% of the end users sit outside of the Corporate office, so a successful candidate will have extensive experience providing remote support.

This position will be onsite Monday-Friday, 7AM to 4PM, and will be out of our Rosemont IL office location.

Job Functions:
Field incoming help requests from end users via telephone, e-mail, and Help Desk ticket system.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Prioritize and schedule problems. Escalate problems (when required)
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.

At times may be asked to perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

Test fixes to ensure problems have been adequately resolved.
Perform post-resolution follow-ups to help desk requests.
Assume ownership of project-related tasks; work to completion with assistance from provided and created resource base.

Knowledge, Skills & Experience:
College degree or equivalent experience
5+ years of IT experience
Experience with ManageEngine Service Desk Plus
Experience with MS Intune & MS SCCM
Experience working in an Active Directory environment
Knowledge and ability to troubleshoot Windows operating systems
Knowledge of computer hardware and laptops
Extensive application support experience with Microsoft Office application suite
Ability to troubleshoot and problem-solve over the phone using various remote support tools
Local Windows Profile management; the ability to migrate users to new computers
Ability to travel domestically (up to 25%)
Tecta America offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays,
Equal Opportunity Employer, including disabled and veterans.

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

IT Desktop Analyst

1 week ago

Vets Hired San Diego, United States

About the job IT Desktop Analyst · IT Desktop Analyst · Job Overview · We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets ...
Desktop Support Analyst

2 weeks ago

Stantec Consulting International Ltd. San Diego, United States

Desktop Support Analyst V ) · Description · Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Serv ...
Desktop Support Analyst

2 weeks ago

Stantec San Diego, United States

Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Developmen ...
Financial Analyst I

3 weeks ago

Navarro Inc. Carlsbad, United States

Job Description · Job DescriptionNavarro Research and Engineering, Inc. is hiring a Financial Analyst in Carlsbad, NM. · Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective soluti ...
Cost Analyst

1 week ago

UDR Consulting Inc Carlsbad, United States

Job Description · Job DescriptionUDR is seeking qualified candidates for a Cost Analyst opportunity in Carlsbad, NM at the Waste Isolation Pilot Plant (WIPP). · Work Location: On-Site at WIPP · Per diem is available for those who qualify. · Due to the nature of the work, all cand ...
Business Systems Analyst

3 weeks ago

UC San Diego San Diego, United States

The Housing, Dining, and Hospitality (HDH-ITS), a division of ITS, provides core services for UC San Diego and supports all HDH services. The HDH Information Technology Services organization provides a full catalog of IT services to the Executive Director of HDH and each business ...
Senior Manager Digital

2 weeks ago

VTG San Diego, United States

TECHNICAL SUPPORT ANALYST JOB SUMMARY · Provide tier two end user technical support, maintain the department's technical infrastructure, and assist with technical projects. · TECHNICAL SUPPORT ANALYST JOB SPECIFICATIONS · Education and/or experience: · Associate's degree in a t ...
Senior Geographic Information Systems

5 days ago

County of San Diego San Diego, United States

Salary: $91, $113,068.80 Annually · Location : County of San Diego, CA · Job Type: Regular - Full time · Job Number: · Department: Health & Human Serv Agcy · Division: Agency Executive Office · Opening Date: 11/14/2023 · Closing Date: Continuous · Job Summary · The Count ...
Project Control Analyst

1 week ago

Cypress HCM San Diego, United States

Job Description · Job DescriptionProject Control Analyst IIIThis is an exciting opportunity to join an industry leading company as a Project Control Analyst. Ideal candidates will have proven EVMS experience, preferably in the DoD space. This position will work cross-functionally ...
Sr. IT Support Specialist

1 week ago

A2IA San Diego, United States Freelance

**Breadcrumb** · **Sr. IT Support Specialist (Contractor)** · Location San Diego Position Type Contract Team Corporate services Were Mitek, a NASDAQ-listed global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and mac ...
Project Control Analyst

1 week ago

Cypress Human Capital Management, LLC San Diego, United States

Project Control Analyst III · This is an exciting opportunity to join an industry leading company as a Project Control Analyst. Ideal candidates will have proven EVMS experience, preferably in the DoD space. This position will work cross-functionally, supporting projects/program ...
Business Process Analyst, Staff

1 week ago

Qualcomm San Diego, United States

Company: · Qualcomm Incorporated · Job Area: · Operations Group, Operations Group > Business Process Analysis · General Summary: · The Business Process Analyst will identify, develop, deploy and support business processes for Supply and Demand Planning group. This person will ...
GIS Analyst I/II/Associate

1 week ago

SAN DIEGO ASSOCIATION OF GOVERNMENTS San Diego, United States

Salary: $65, $123,427.00 Annually · Location : 401 B Street, San Diego · Job Type: Full-Time · Remote Employment: Flexible/Hybrid · Department: Data Science · Division: Geographic Information Systems · Opening Date: 06/03/2024 · Closing Date: 6/21/2024 11:59 PM Pacific · ...
Systems Analyst I

2 weeks ago

Zoological Society of San Diego San Diego, United States Full time

Systems Analyst I - Full Time - San Diego Zoo Wildlife Alliance · 1455 Frazee Rd, San Diego, CA 92108, USA Req #3419 · Friday, May 24, 2024 · San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creat ...
TUPSS Geography Information System

1 week ago

United Parcel Service of America, Inc. San Diego, United States

Before you apply to a job, select your language preference from the options available at the top right of this page. · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented t ...
TS Geography Information System

3 weeks ago

UPS San Diego, United States

Before you apply to a job, select your language preference from the options available at the top right of this page. · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented ...
eDocument Specialist

1 week ago

Apex Systems San Diego, United States

eDocument Specialist · (Onsite, San Diego, CA) · If you are interested in learning more about this role please send your resume over to [email protected] . · DIMENSIONS : · Provides support to 26 branches, 32 departments, Member Service Center and 190,000 members. · Support ...
Applications Analyst

3 weeks ago

Gallagher San Diego, United States

About Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, s ...
Marketing Analyst

1 week ago

Port of San Diego San Diego, United States

The Port of San Diego is currently going through a class and compensation study and the working title for this position is a Marketing Analyst. · The classification specification associated with this posting is the Marketing/Public Relations Representative. · The Port of San Die ...
Marketing Analyst

1 week ago

Port of San Diego, CA San Diego, United States

Salary : $72, $107,416.00 AnnuallyLocation : Port of San Diego, CAJob Type: Full-timeJob Number: FY 23/24 #00131Department: Marketing & Communications DivisionOpening Date: 06/06/2024Closing Date: 6/27/2024 11:59 PM PacificDescriptionThe Port of San Diego is currently going throu ...