Commercial Direct Bill Customer Service Representative - O'Fallon, United States - Chubb

Chubb O'Fallon, United States

2 weeks ago

Description

JOB DESCRIPTION

Responsibilities:
Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products
Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries and concerns
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Know and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most beneficial experience for clients
Work overtime as needed
Complete additional tasks and other projects/duties as assigned

Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT.

Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

QUALIFICATIONS

ABOUT US
Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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