- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and accurate information via incoming telephone calls, text chats, and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and accountability in handling customer requests in an efficient, accurate, and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Perform basic mathematical calculations, such as percentages, addition, division, and subtraction calculations to respond to customer inquiries
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- Maintain established levels of productivity, service, and quality standards
- Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI), and procedures
- Complete additional tasks and other projects/duties as assigned
- Work overtime as needed
- Effective, strong, and service-focused communication skills, both verbal and written
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage, and multi-tasking
- Demonstrate professionalism, personal accountability, reliability, and taking personal pride in the handling of inquiries from our customers and agency partners
- Ability to manage competing demands, handle stressful situations, problem-solving and have strong decision velocity
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
- Experience in a high-volume contact center with a strong focus on superior service is a plus
- 1-2 years of Customer Service experience
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Customer Service Representative - O'Fallon, United States - TEKsystems
Description
:You'll be the first contact for our customers:
answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.
Initial and ongoing training will include but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and can offer plenty of growth opportunities, let's talkSummary:
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity.
answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
Job Responsibilities:
customer service, call center
Additional Skills & Qualifications:
Skills:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
