- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Responsible for cross selling products to provide best and most beneficial experience for clients
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis as applicable.
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Patient Service Representative
2 days ago
Barnes-Jewish Hospital O'Fallon, United StatesBarnes-Jewish Hospital Pheonix Village Pkwy [Medical Office Assistant / Scheduler] As a Patient Service Representative at Barnes-Jewish Hospital, you'll: Handle telephone calls from patients and staff, forward calls requiring triage; Perform receptionist duties with close attenti ...
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Customer Service Representative
3 weeks ago
TEKsystems O Fallon, MO, United StatesOur client, a leading global Property and Casualty insurance firm, is looking to add a Customer Service Representative to their O'fallon, MO team. · Description: · DUTIES AND RESPONSIBILITIES: · • Provide superior customer service to all internal/external business partners · • As ...
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Patient Service Representative
1 week ago
BJC O'Fallon, United StatesAdditional Information About the RoleCome join our team as a full-time Patient Service Representative with BJC Medical Group in Orthopedics located in O'Fallon, MO this is a rare opportunity to join a great team Outpatient · Heavy Phones Administrative work · 40-Hours per week ...
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Customer Service Representative
2 weeks ago
TPSC Transportation Products Sales Company - O Fallon, MO O'Fallon, United StatesBenefits: · 401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Paid time off · Vision insurance · Transportation Products Sales Company located in O'Fallon, Missouri is a sales organization to the North American Rail ...
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Customer Service Representative
2 weeks ago
TEKsystems O'Fallon, United States: · You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ong ...
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Customer Service Representative
3 weeks ago
SilverTech Nelsonville, United StatesAbout Us · We are SIGG. Our goal is to take care of the environment. That's why we offer sustainable alternatives to disposable PET bottles. We have been doing this for over 100 years, not just since the latest UN climate report. Tradition and innovation go hand in hand in our co ...
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Customer Service Representative
3 days ago
Matrix Dynamics Rushville, OH, United States Freelance- **Full-time** · - Location: · - **Berlin** · - Do you have a strong customer orientation? Do you enjoy advising and interacting with people? · - Then apply now as a customer service representative (m/f/d). · Perspectives · - A permanent employment contract with vacation and Chr ...
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Customer Service Representative
3 days ago
Terra Chesterhill, OH, United States Freelance**Are you ready for a new challenge?** **Join our team** We are currently looking for a **Customer Service Representative** (m/f/d) for our **partner** company located in Munich, starting as soon as possible. · This position will be filled through temporary employment, with an in ...
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Hybrid Customer Service Representative
2 weeks ago
TEKsystems O Fallon, MO, United StatesOur client, a leading global Property & Casualty insurance firm, is looking to add Customer Service Representatives to their O'fallon, MO team. · Description: · Summary: · The main function of a customer service representative is to interact with customers to provide information ...
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Hybrid Customer Service Representative
1 week ago
TEKsystems O Fallon, MO, United StatesOur client, a leading global Property & Casualty insurance firm, is looking to add Customer Service Representatives to their O'fallon, MO team. · Description: · Summary: · The main function of a customer service representative is to interact with customers to provide information ...
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Customer Service Representative, Evenings
3 weeks ago
Circle K Stores, Inc. O'Fallon, United StatesStore : 602 N Main St, O Fallon, Missouri 63366 Availability - Shift/ Days Evening Shift - All Days (ranging from 2 pm to 11 pm) Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have th Customer Service Representative, Cus ...
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Customer Service Representative, Overnights
1 week ago
Circle K Stores, Inc. O'Fallon, United StatesStore : 602 N Main St, O Fallon, Missouri 63366 Availability - Shift/ Days Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a f Customer Service Representative, Cus ...
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Hybrid Customer Service Representative
1 week ago
TEKsystems O'Fallon, United StatesOur client, a leading global Property & Casualty insurance firm, is looking to add Customer Service Representatives to their O'fallon, MO team. · *Description:* · Summary: · The main function of a customer service representative is to interact with customers to provide informa ...
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Billing Customer Service Representative
3 weeks ago
Chubb O Fallon, United States* Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. · * Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact cen ...
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Merchant/Customer Service Representative
3 weeks ago
NebulaWorks McConnelsville, United StatesWe are a nationwide, high-performance energy supply company in the liquefied gas industry with over 60 years of experience. As a reliable partner, we supply customers from industry, trade, agriculture, and private households. · Bring your energy to our headquarters in Wetzlar and ...
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Customer Service Representative, PRS
3 days ago
Chubb O'Fallon, United StatesJob Description · If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We're looking for Customer Service Professionals in O'Fallon, MO office. This role is for peop ...
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Billing Customer Service Representative
2 weeks ago
Chubb O'Fallon, United StatesJob Description · Job Responsibilities: Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. · Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-pace ...
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Customer Service Phone Representative
2 weeks ago
Chubb O'Fallon, United StatesJob DescriptionPhone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage · Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center e ...
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Billing Customer Service Representative
2 weeks ago
Chubb O'Fallon, United StatesJob DescriptionPhone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. · Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume ...
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Sales representative in the internal service
2 days ago
Phoenix Technologies Fultonham, United StatesWe are a leading technical retailer specializing in workwear and occupational safety. We distribute our products in Germany and neighboring countries. In addition to our headquarters in Potsdam, we have 6 branches with a corresponding sales exhibition. · What we offer · An open a ...
Billing Customer Service Representative - O Fallon, United States - Chubb
Description
Job Responsibilities: