Customer Service Representative - Philadelphia, United States - PTR Baler and Compactor Company

PTR Baler and Compactor Company
PTR Baler and Compactor Company
Verified Company
Philadelphia, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
PTR Baler and Compactor is seeking a
Customer Service Representative (CSR) to join the team due to growth.

PTR Baler and Compactor is a world leader in the waste equipment industry. PTR helps companies achieve their green initiatives by reducing waste streams and increasing recycling efforts. The company manufactures and services balers, compactors, and provides parts and resources to customers.


KEY RESPONSIBILITIES:


  • Work within Sales Department and provide customer service support.
  • Gather, analyze data and process orders.
  • Set up equipment installations.
  • Communicate with installers following the completion of service to confirm the highest level of product and service was delivered and the customer?s expectations were exceeded.
  • Ensure documentation of installation or work performed is obtained.
  • Work with internal and external customer?s
  • Provide status updates and information when requested

For example:

where does an order stand, send a copy of an invoice, when will a product be installed and or provide purchase order.


  • Experience in working with large volume customers.

REQUIREMENTS:


  • High School Diploma/GED required.
  • Strong negotiation skills and ability to deal with people.
  • Strong computer proficiency with MS Suite: Excel, Outlook, Word (minimum intermediate level)
  • Must be a fast learner, detail oriented and highly organized.
  • Strong and clear communication skills
  • Flexible and accommodating with approach.
  • Strong time management skills

Benefits:


  • Medical insurance, including Vision and Prescription Drug coverage.
  • Dental Insurance
  • Group Life Insurance paid for by the company.
  • Shortterm Disability paid for by the company.
  • Longterm Disability paid for by the company.
  • 401k w/company match.
  • PTO (Vacation/Sick time)
  • Ten company paid holidays (Eligible Immediately)
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