- Develops letter templates and other content for an older adult audience that is clear, concise, compliant and error-free while maintaining the brand voice.
- Owns version control, utilizing approved templates and creating multiple versions with variable data.
- Creates a range of member-facing communications in addition to correspondence, such as outbound phone messaging, staff talking points, or social media posts/responses.
- Proofreads, edits and revises content as needed for grammar, spelling, style, tone and consistency.
- Recommends and implements process improvements for efficiency and accuracy, enabling the team to more easily absorb additional versions and increased personalization.
- Represents Communications on cross-functional work groups and in meetings as needed.
- Participates in other writing tasks as requested, such as messaging for other audiences (providers, brokers).
- Understands relevant regulations (, CMS, DHCS) and ensures that all member communications adhere to regulatory requirements and are submitted for review and approval by compliance, privacy, and/or legal departments as needed.
- Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; and participating in professional societies.
- Actively supports the achievement of SCAN's Vision and Goals.
- Other duties as assigned.
- Bachelor's Degree in Journalism, Marketing, Technical Writing, Communications or related field is preferred
- 5-7 years' writing experience, whether as a journalist, business writer, technical writer or communications professional.
- 2 or more years' experience conducting documentation quality assurance, including editing, reviewing, and writing.
- Experience in healthcare, health insurance or other regulated industry required.
- Experience producing content for senior audience a plus.
- Eagle-eyed proofreader: your own work is clean and error-free and you spot and correct others' errors.
- Excellent interpersonal skills: you will closely collaborate with teams across the organization on a number of initiatives, so you know how to listen and when to speak up.
- Proficiency in Spanish, Chinese, Korean or Vietnamese a plus.
- Excellent problem-solving and time management skills.
- Highly motivated, well-organized multi-tasker, able to flex easily should projects or priorities shift.
- Ability to work with minimal supervision and meet deadlines consistently without sacrificing quality is a must.
- Familiarity with project management platform, such as Asana or Workfront.
- Base Salary Range: $58,200 to $93,100 annually
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- Ten paid holidays per year, plus 1 additional floating holiday
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day
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Technical Writer - Long Beach, United States - SCAN Health Plan
Description
The Job
The Technical Writer translates often-complex health insurance information into simple and user-friendly language, anticipating and answering questions and helping SCAN members make informed decisions. Whether developing content, updating versions or proofreading materials, the Technical Writer plays a key role in the SCAN member experience.
You Will
Your Qualifications
What's in it for you?
