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Lake Bluff

    Patient Services Coordinator - Lake Bluff, United States - Illinois Bone and Joint Institute, LLC.

    Illinois Bone and Joint Institute, LLC.
    Illinois Bone and Joint Institute, LLC. Lake Bluff, United States

    2 weeks ago

    Default job background
    Description
    THANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator opportunity at our Lake Bluff Physical Therapy clinic

    We would love to talk to you about joining our team if you
    Thrive in a fast paced, multifaceted public-engaging environment
    Want to work in a culture of "Trust, Respect and Pride"
    Are professional, positive, engaging, and personable
    Are adaptable and able to work with different teams
    Demonstrate professional verbal and written communication
    Move easily through multiple technical software platforms
    Front Desk Medical office experience required
    EMR experience required
    Forward facing customer service required
    Job Summary

    The main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services.


    The primary objective of this position is:
    To meet and exceed customer service expectations while executing front desk functions.
    Communicate in a transparent and professional manner
    Contribute positively to the work environment
    Foster relationships
    Represent IBJI core values

    The secondary objective of this position is:
    To execute established best practices relative to front office tasks
    Understand current policies and procedures and relative timelines
    Proficient with compliance regulations
    Apply effective and efficient strategies to task completion
    Adopt a team oriented approach
    Responsibilities
    Greet patients upon entry with a smile, pleasant welcome and establish eye contact
    Answer phones with the established 'phone greeting' script
    Follow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirements
    Collect over the counter balances at the time of service
    Provide new patients with insurance benefit and therapy cost explanation
    Assist in patient account issue resolution
    Responsible for daily duties which include but are not limited to: new patient preparation, intake procedures, new referral follow up, account balance review, pre-certification and authorization account management, reconciliation of payments, and voicemail retrieval
    Scanning, faxing, and other clerical duties
    Provide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon request
    Assist in maintaining a clean and safe work environment
    Occasional travel to nearby clinics to provide coverage as needed
    All other duties as assigned
    Requirements
    Required Education and Experience
    Associates Degree or higher (Healthcare concentration preferred) or the equivalent of 2 years of customer service experience (Healthcare background preferred)
    Displays professional and effective writing and verbal communication skills
    Versed in technical skills such as EMR software; Windows; MS Office; Email access; internet
    Typing speed minimum 40 words per minute
    Physical Requirements
    Ability to lift a maximum of 20 pounds to waist height
    Ability to be standing and sitting on a frequent basis during the day
    Ability to work on a computer on a frequent basis during the day
    Work Environment
    Fast paced professional office setting
    Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
    Varied work hours to include opening and closing shifts

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