Service Coordinator/entry Level - McHenry, United States - Compressor Services

Description

This position is an entry level to

Service Coordinator:

We are looking for an administrative person to process the billing, Work with the Coordinator and Service Manager to keep the daily paperwork processed.

This is a 7:30 to 4:30 position, Monday - Friday.


Job Duties:

• Answer phones, assist and support the Service Manager to ensure all customers receive timely and effective service.
• Call service technicians as needed on open tickets for the day to assess work status.
• Ensure that all issues/concerns on open service tickets are communicated and resolved in a timely manner.
• Ensure that open tickets have followup visit(s) scheduled and parts are ordered as necessary.
• Ensure follow up work is quoted as necessary.
• Ensure that closed tickets are promptly communicated and that the site is fully operational
• Ensure that all service work is reported into the Service Software accurately and promptly.
• Ensure parts requests forms for follow up repairs are submitted accurately and timely.
• Ensure all service records are properly filed.
• Adhere to all ISO quality procedures.
• Perform all other duties and activities as assigned.

Objectives are, but not limited to:

• Maintaining Compressor Services commitment to Quality and Performance.
• Maintaining all electronic and paper files accurately.

Personal Skills

Understand the Service Dispatch dynamics.

Strong Communication verbal and electronic skills.

Excellent conflict resolution skills, diplomacy and tact.

Education / General Requirements

• High School Diploma or equivalent
• Above average proficiency in M.S. Excel, Outlook, Power Point and Word.

Pay:
$ $18.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (required)

Work Location:
In person