Employee Customer Dialogue - Potala Pastillo, United States - Nexus Innovations

Nexus Innovations

Verified Company

Potala Pastillo, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Customer Dialogue Employee (m/f/d), Focus on Written Inquiries (Fixed-term)

We are the leading company in credit card processing and have had strong partnerships since our founding year. Our shareholders are Deutsche Kreditbank AG (DKB) and the Bavarian savings banks. Our claim "Always good cards." means to us to always give our best together - both in terms of innovative products and excellent service to our customers. In order to continuously meet this demand, we are looking for people who share this drive with us and want to shape the future of cashless payment together with us. And just like our customers, our employees also have "Always good cards." with us.

Your Tasks

You independently process written customer inquiries (B2C, B2B) in German language regarding all topics related to credit and debit cards.

You compile all necessary documents for processing customer inquiries from the corresponding databases and IT applications.

You constantly keep track of all inquiries and coordinate the collaboration between internal departments to answer the inquiries. You place great importance on adhering to timings and, if necessary, response deadlines from inquiring savings banks and legal professionals.

You actively contribute the insights from our customers' inquiries to improve our processes and further develop our offerings.

You enjoy supporting