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    Technical Field Operations Technician - Santa Clara, United States - Milestone Technologies, Inc.

    Milestone Technologies, Inc.
    Milestone Technologies, Inc. Santa Clara, United States

    3 weeks ago

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    Description

    We are looking for a skilled IT Field Support Specialist to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.

    How You Make An Impact:

    • Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone
    • Schedule and communicate travel to regional offices to provide in-person support on a regular basis
    • Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems
    • Educate users on basic functions and new technologies that will help streamline their workflow
    • Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
    • Supports users on applications and tools within the environment including; Office Suite, Google workspace, RSA, Yubikey, Okta, Collaboration tools (Zoom, Teams), Mac and Windows OS
    • Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm
    • Maintain local inventory to ensure replacement equipment is always on hand
    • Support IT Escalations impacting the site
    • Conference room support and maintenance
    • Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action
    • Support Local Wallboard maintenance
    • Working knowledge of Active Directory and basic AD administration

    What You Need To Succeed:

    • Strong Windows and Mac experience
    • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment
    • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
    • Ability to follow proper escalation paths
    • Inviting personality, friendly, and sociable
    • Ability to take notes and record all interactions and steps taken with the users
    • Ability to keep work area clean and organized
    • Ability to travel up to 80%, when required
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