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Belloy

    CSR - Customer Service Representative - Vernon Hills, IL - Wurth Baer Supply Company

    Wurth Baer Supply Company
    Wurth Baer Supply Company Vernon Hills, United States

    3 weeks ago

    Default job background
    Description
    Wrth Baer Supply Companyis one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company's annual revenue is roughly $385M and has 30 distribution locations from the Midwest across to the Ohio Valley and up the Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Wrth Group, a 22B Euro privately held company located in Germany with over 400 companies in 80+ countries around the world.

    We are seeking a hard-working Customer Service Representative to work onsite at our headquarters in Vernon Hills, IL.

    Schedule: Full-time, Monday-Friday, 8:00 am to 5:00 pm

    Responsibilities:
    • Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls calls per day
    • Quote requests
    • Item information
    • Price information
    • Order tracking
    • Order entry over the phone
    • Other miscellaneous requests
    • Returns
    • Product inventory availability and in-stock dates
    • Process standard and special item orders from sales reps, customers, emails/faxes
    • Handle email correspondence in personal and customer service department email boxes
    • Participate in customer promotions to help build sales
    • Upselling customers when placing phone orders
    • Outbound calling as requested
    Must Have:
    • Very strong organizational skills
    • Must be able to multi-task
    • Excellent verbal and written communication skills
    • Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools
    • Minimum 2 years of customer service experience in a fast paced, high call volume department
    • Other duties related to customer service as assigned by the Customer Service Manager
    Work Traits:
    • Customer focused
    • Excels in a rapidly changing environment
    • Positive attitude, friendly and upbeat personality
    • Professional
    • Results driven
    • Team player
    • Strong math skills (Add, subtract, multiply, divide, unit of measure conversion)
    • SAP system experience STRONGLY DESIRED
    We offer the following employee benefits:
    • Competitive wages
    • A variety of excellent health insurance choices
    • Paid time off
    • Company matched 401(K)
    Job Type: Full-time

    Location: Vernon Hills, IL

    Equal Opportunity Employer

    #LI-PF1
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