Customer Service Representative - Vernon Hills, United States - Addison Group

Description

Customer Service Representative - HYBRID SCHEDULE - Tue & Wed onsite | Mon, Thur & Fri remote

Location: Vernon Hills, IL

Hours: open to work between the hours of 7am-7pm - 8 hour shift

Pay: $17-18/hr (based on experience)

One of our clients is hiring a Customer Service Representative to join their team Great work environment, offer a hybrid schedule and great training You will be answer a high volume of call and communicating with customers over phone and email:

Job Duties:

• Manage high call volume

•Manage customer email responses

•Assist with all customer inquiries

•Enter customer orders

•Track, trace and follow up on order status for customers

•Manage customer returns

•Submit incomplete orders

•Creates work orders

•Identifies, documents, and communicates quality related improvements

Job Requirements:

• 6 months+ of customer service experience in a high volume environment
• AS400 experience is highly preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal

employment opportunities (EEO) to all employees and applicants for employment without

regard to race, color, religion, gender, sexual orientation, national origin, age, disability,

genetic information, marital status, amnesty, or status as a covered veteran in

accordance with applicable federal, state and local laws. Addison Group complies with

applicable state and local laws governing non-discrimination in employment in every

location in which the company has facilities. Reasonable accommodation is available for

qualified individuals with disabilities, upon request.