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Temporary Meter Reader - Glendale, United States - City of Glendale AZ
Description
Salary:
$21.50 HourlyLocation : Glendale, AZ
Job Type:
Temporary
Job Number:
Department: Water ServicesMUNIS- Org Description: Customer Service - Field
Opening Date: 05/14/2024
Closing Date: 5/21/2024 12:00 AM ArizonaHours per Week: 40Description
About Us:
The provides over 250,000 residents with safe, reliable, and high-quality water and wastewater services.
Glendale Water Services promotes industry best practices, leadership, and innovation to ensure our employees put public health and the vitality of our community first The Role:
The Temporary Meter Reader is an entry level role into Water Services.
In this role you will perform a variety of tasks to include going from residence to residence reading water meters, maintaining and replacing water meters, investigating high water usage, and responding to customer inquires.
The ideal candidate for this role will have have good customer service skills, and be able to answer questions from residents, and resolve issues.
Salary & Hours:
This temporary position is paid $21.50 per hour.
This is a Temporary position, and is approved to work up to 40 hours per week.
A typical work week ranges from 30-35 hours, Monday
Benefits:
Temporary Personnel are entitled to participate in all City sponsored medical insurance plans
Retirement:
This position participates in the Arizona State Retirement System (ASRS).Contribution is mandatory, and the current contribution rate is 12.29%. Essential Functions Reads water meters on an assigned route and records information into the electronic reader.
Answers questions and provides information to customers and the general public.
Investigates customer complaints regarding high usage readings, no water and water leaks.
Assists customers in locating water leaks.
Drives an assigned city vehicle to and from various locations.
Inspects meters for proper operation and enters notation of damage or malfunction, illegal usage and other customer information into electronic, hand-held unit.
Performs other related duties as assigned.Minimum Qualifications/Special Requirements/Success Factors Minimum Qualifications:
One year of experience in customer service or one year of experience working with landscape irrigation or light plumbing. Candidates that have basic plumbing, landscaping, and data entry skills are preferred.
Knowledge of:
City water billing proceduresBasic operation, maintenance, service and repair of water service equipmentBasic mathematics and record keeping principlesSkill in:The use of small hand toolsOperation of a 2-way radioAbility to:Use a hand held computerAnalyze customer service problems and take appropriate action or make recommendation.
Make independent on work site decisionsDeal tactfully and courteously with the public and provide good customer serviceInterpret City and department rules as applied to water billing and collection servicesTest water meters and determine reasons for excessive consumptionInstall and replace water meters, clean out, raise/lower meters and replace pipesRead and follow street mapsProvides training to department staff on meter reading and various service ordersAny equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Special Requirements:
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
Physical Requirements/Working Conditions Physical Requirements:
Requires considerable walking, climbing, kneeling, lifting of up to 80 pounds and standing, often in confined spaces under all weather conditions
Working Conditions:
Deals with irate and hostile customers in field locations. Exposure to vicious dogs, snakes, insects, traffic hazards. Exposure to adverse seasonal conditions.
No benefits provided01 Do you agree that the answers you provide to the following questions will be accurate, truthful, and are a true representation of your actual job duties/experience as listed in your resume/application? Please note, any misstatement of material facts or misrepresentation or role or job duties will be grounds for disqualification from further consideration.
No Yes 02 Do you acknowledge that this position often requires direct customer contact; working outdoors; exposure to extreme weather conditions; working in confined spaces; and considerable amounts of walking, climbing, kneeling, standing, and lifting of up to 80 pounds.
No Yes 03 Do you acknowledge that this position is Temporary, and is paid an hourly rate of $21.50? No Yes 04 How many years of experience do you have performing customer service, and working with landscape irrigation or light plumbing? Less than one year of experience.
One or more years experience. Two or more years experience. Three or more years experience.None of the above 05 How many years of customer service experience do you have, to include direct customer contact? Less than one year of experience.
One or more years experience. Two or more years experience. Three or more years experience.None of the above 06 How many years of experience do you have performing manual labor, to include the usage of basic hand and yard tools? Less than one year of experience.
One or more years experience. Two or more years experience. Three or more years experience.None of the above 07 How many years of experience do you have with reading residential, commercial, or industrial water meters? Less than one year of experience.
One or more years experience. Two or more years experience. Three or more years experience.None of the above 08 How many years of experience do you have troubleshooting or identifying high water usage causes? Less than one year of experience.
One or more years experience. Two or more years experience. Three or more years experience. None of the above Required Question
