Supervisor, IT Customer Solutions - Washington, United States - US House of Representatives

US House of Representatives

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

Key responsibilities include supervising the daily operations of his/her respective team to include providing telephone and onsite support for Members' Washington and district offices, Committees, and House support offices; reviewing and evaluating performance of staff and preparing performance reports; planning and managing short and long-range technical support activities); maintaining weekly reports, performance measures, trend analysis, budget requests, and other documentation as needed; and providing technical expertise and leadership to the IT Customer Solutions Directorate and colleagues as needed. This position serves as the Supervisor, IT Customer Solutions.

Grade level at the time of appointment is determined by experience and designated level of responsibility. The position has day-to-day supervisory/managerial responsibilities.

This position has access to Personally Identifiable Information (PII).

The position has day-to-day supervisory/managerial responsibilities.

Primary Duties/Responsibilities:

Serves as a primary technical resource and solutionprovider; provides technical assistance ranging from system information and/or documentation to indepth system configuration and problem resolution.
Maintains responsibility for the direct supervision of his/her respective group and provides secondary supervision to support staff as needed.
Conducts administrative and personnel management activities, including performance reviews and evaluations, interviewing and employment recommendations, staff counseling, employee development training, and development of policies. Implements disciplinary measures, such as warnings and reprimands, as needed.
Assigns work to subordinates based on priorities, difficulty of assignments, and capabilities of employees; provides technical oversight of work on a continuous basis.
Responds to phone and inoffice requests.
Partners with House approved vendors to identify and resolve problems.
Interacts with other HIR groups as appropriate to efficiently respond to user requests and/or problems.
Maintains indepth knowledge of all House Supported Software and a working knowledge of hardware and communication products.
Provides technical advice to management regarding future plans and directions as technology continues to advance.
Informs management of potential escalating situations and outlines response plan(s).
Establish and implement policies, procedures, and standards; and ensure their conformance with CAO and HIR mission and objectives.
Conducts technical overviews to train other team members.
Provides consultative direction to departmental staff and other HIR personnel.
Serves as a resource for solving complex user problems requiring a more advanced level of technical knowledge.
Performs other official duties as assigned.

Requirements:

Conditions of Employment:

USAJobs Conditions of Employment

Qualifications:

Qualifications:

Technical skills and the ability to develop solutions to complex technical problems.
Knowledge of software, desktop, and file server operating systems and data communications protocols.
Knowledge of computer systems security issues and how system security is implemented in the House environment.
Ability to effectively communicate, both orally and in writing, with senior staff, information systems professionals, and the user community.
Employees within this position are expected to demonstrate the following HIR

Technical Competencies:

Analytics; Application Administration and Integration; Consultation and Outreach; Contracting/Procurement; Emergency Response Planning and Risk Management; Hardware Installation and Management; Information Assurance; Information Management; Information Resources Strategy and Planning; Information Systems/Network Security; Information Technology Support; Inventory Management; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; and Telecommunications.

All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.
All employees in leadership positions within CAO are expected to demonstrate the following leadership competencies: Coalition Building, Decision-Making, Leading People, Results