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    Patient Call Center Agent - New York, United States - Tru Medical Management

    Tru Medical Management
    Tru Medical Management New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description
    Patient Call Center Agent Job Responsibilities and Duties:

    Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues
    Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
    Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
    Assisting in patient translation, if required
    Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
    Confirm patient visits for next day appointments
    Identify and escalate issues to management
    Complete daily call logs and reports
    Sorting and filing all incoming fax correspondence
    Other duties as assigned

    Patient Call Center Agent Qualifications and Skills:
    High school diploma or equivalent
    Superior active listening, verbal, and written communication skills
    Knowledge of customer service practices and principles
    Excellent data entry and typing skills
    Ability to handle stressful situations appropriately
    Fluency in Spanish
    EMR experience a bonus

    Benefits:
    • Holiday pay
    • Commuter benefits
    • 401K
    • Bereavement leave
    • On-the-job training
    • Paid time off
    • Paid training
    • Promotional/growth opportunities
    • Full-time/Part-time opportunities
    Job Types: Full-time, Part-time

    Education:
    • High school or equivalent (Required)
    Experience:
    • Customer Service in a medical setting: 1 year (Required)
    Language:
    • Spanish (Required)
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