- Serve as the key contact point for the project management process of the new brand app, from design and development to implementation, integration, and launch.
- Assess the needs for improvement, test prototype, and provide insights
- Address and resolve issues that may come up during the development and launch process; propose solutions tailored to the business.
- Manage routine updates, new installations, and fixes as needed.
- Develop strategic plans to ensure success of the application in four key areas: user experience, engagement, loyalty, and retention.
- Content management – ensure the information live on platform reflects the most up-to-date information.
- Respond to internal and external troubleshooting inquiries regarding mobile application function.
- Serve as a marketing contact to corporate owned and franchise store operators; provide training for new employees and store owners.
- Continuously monitor system performance to ensure smooth user experience, respond to any service inquiries and coordinate maintenance as needed.
- Communicate with Korea HQ for app related tasks.
- Other duties as assigned
- BS degree in Informational Technology with minimum 4 years of work experience.
- Experience in social media, digital marking and/or agency experience a plus
- Strong communication, project management, and customer service skills
- Strong troubleshooting skills and adept at presenting creative solutions to a problem
- Must be bilingual, writing and verbal (English & Korean)
- Must be proficient with Word, Excel and PowerPoint
- Must thrive in a team environment, also a self-starter that is able to take initiatives and work independently
- Must be able to work weekends or holidays as needed
- Med/Den/Vis/Life Insurance (100% Company Covered) from Day 1
- Short Term and Long-Term Disability Leave (short term 100% covered)
- 401(k) 5% Match (no vesting period) from Day 1
- Flexible Time Available
- $600 Lifestyle Allowance (Annually)
- Cellphone Reimbursements
- Employee Discounts (40% off CJ products & services)
- Paid Holidays (11 days)
- Paid Time Off (generous and increases by tier) (20+days from 1st Year)
- Paid Maternity Leave (paid 100% for 12 weeks)
- Paid Creative Leave (up to 4 weeks specified on years of service + monetary value)
- Education Benefit ($1,000 every year) provided
- Employee Club Activities (movie, e-sports, book, sports activity club, etc.)
- Relocation bonus provided
- & Much More
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Application Support Specialist - Commerce, United States - CJ Foodville USA
Description
SUMMARY
The Application Support Specialist will report directly to Marketing Manager and will serve as the driver for success of the new brand app. An ideal candidate would have fluent knowledge of IT practices and workflows along with experience in new application development. Prior work experience in an in-house Marketing or IT department of a retail brand would be ideal, since the main functions of the app consists of customer-centric functions, including maintaining brand loyalty program and generating remote sales.
JOB DUTIES (include but are not limited to the following)
QUALIFICATIONS & SKILLS
CJ Foodville USA
CJ Foodville USA is the parent company of TOUS les JOURS, a French-Asian inspired bakery café, offering more than 300 different kinds of bakery goods, including bread, pastries, cakes, desserts, and beverages. TOUS les JOURS means "every day" in French. The bakery bakes everyday to provide fresh products for the guests and takes pride in sourcing and using carefully selected fine ingredients. TOUS les JOURS continues to expand and embrace innovation in all markets. With its franchising 'know-how' and continuous support from the team, the brand is getting tremendous amount of attention from people who are interested in setting up small businesses. Currently, there are about 120 TOUS les JOURS stores in the U.S. and more than 1,700 stores globally.
CJ Foodville USA continued to generate positive operating income for 6+ consecutive years with average annual revenue growth rate of 30%. The company plans to open more than 1,000 stores in the U.S. till year 2030. For more information about the brand, please visit:
Employee Benefits
