- Discounts on personal insurance
- Paid time off
- Paid continuing education
- Professional Development
- Job Stability in a growing industry
- Loss Ratio bonus
- Casual dress code
- Small office environment
- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process new applications, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
- Hold a State of Michigan Property and Casualty insurance license and have a minimum of two years of personal and commercial lines insurance account management experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
-
Customer Service Representative
1 week ago
Dayton Freight Byron Center, Michigan, United States PermanentOverview: · Shift Available: · 9:00 AM - 3:00 PM · Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointment ...
-
Customer Service Representative
3 weeks ago
Lumbermens Inc Byron Center, United StatesJob Description · Job DescriptionWHO WE ARE: · Headquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally carin ...
-
Member Service Representative
5 days ago
Community West Credit Union Grandville, United StatesMember Service Representative / Teller · Department: Grandville Branch Location: Grandville, MI · Community West Credit Union is looking for a Member Service Representative to work onsite for our Grandville branch team. · As a Member Service Representative, you would be respon ...
-
Member Service Representative
2 weeks ago
Community West Credit Union Grandville, United States**Member Service Representative / Teller** · **Department:** Grandville Branch **Location:** Grandville, MI · **Community West Credit Union is looking for a Member Service Representative to work onsite for our Grandville branch team.** · As a Member Service Representative, you ...
-
Patient Service Representative
1 week ago
Mary Free Bed Rehabilitation Jenison, United StatesWe have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a c ...
-
Customer Service and Sales Representative
3 days ago
Hearthcrest Fireplace & Home Decor Byron Center, United StatesWe are looking for a sales and customer service focused, detail-oriented, multi-tasker with a positive and helpful "can do" attitude toward customers, vendors, and team members alike. This is a full-time position. · Reliability, Self-starter, Attention to Detail, Honesty, Great L ...
-
Customer Service Representative
3 days ago
Insight Global Kent, United StatesRole Overview: · As a Customer Service Representative, you play a crucial role in ensuring exceptional service delivery. You'll collaborate with customers, business partners, and drivers to meet our commitments and create positive experiences throughout the customer journey. · Pa ...
-
Member Services Representative
1 week ago
Planet Fitness Grand Rapids, United States Part timeJob Summary · JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We ...
-
Member Service Representative
2 days ago
Cascade Federal Credit Union Kent, United StatesCompany Description · Cascade Federal Credit Union is a not-for-profit financial institution located in Kent, WA. As a not-for-profit organization, our members benefit from higher investment yields, lower loan rates, and inexpensive financial services. We provide various services ...
-
Customer Service Representative
1 week ago
Duravent Group Grand Rapids, United StatesWho We Are: · The Duravent Group is a recognized global technology leader in the HVAC industry, first-to-market with innovations in venting systems. Founded in 1956, our $500 million + company is headquartered in Detroit, Michigan, and has 15 locations across Canada, Mexico and t ...
-
Customer Service Representative
6 days ago
Insight Global Kent, United StatesA client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service. · Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional respon ...
-
Civil engineer as field service representative
3 weeks ago
Apex Dynamics Middleville, United StatesJoin our team in Middleville: · As an active acquisition specialist, you will make a valuable contribution to the development of our infrastructure construction activities and also expand our business relationships with existing customers. · As part of our sales team, you will ad ...
-
Patient Service Representative
1 week ago
Akron Children's Ravenna, United States Full timeFull-time, 40 hours/week · Variable day shift with rotating weekends · Onsite · Summary : · The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functi ...
-
Card Service Representative
23 hours ago
Lake Michigan Credit Union Grand Rapids, United StatesTitle: Card Service Representative. Primary Location: Grand Rapids. Employee Status: full-time hourly. Estimated Hours/ Week: 38 Remote: No What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness pa Representative, Service, Retai ...
-
Customer Service Representative
2 weeks ago
Cenveo Kent, United StatesCenveo, a world leader in the management and distribution of print and related offerings, we are seeking a Customer Service Account Representative with print knowledge preferred for the Kent, WA location. The ideal candidate will have a minimum of 3- Customer Service Representati ...
-
Patient Services Representative
2 days ago
Spectrum Health System Grand Rapids, United StatesProvides clerical support using standard work to assist in the delivery of quality health care services. Essential Functions. Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but no Patient Services, Representative ...
-
Customer Service Representative
2 weeks ago
Patterson Companies Grand Rapids, United States**Customer Service Representative** · **Primary Location** Farmington Hills, Michigan **Additional Location(s)** Grand Rapids, Michigan **Job ID** R100154 ****Job Summary**** · Patterson Dental is seeking a Customer Service Representative to join our team Our representatives ar ...
-
Client Service Representative
1 week ago
ACG Seattle Kent, United StatesWe uphold the timeless principle that the customer always comes first, especially in the dynamic hospitality industry. Our dedicated Client Service Representatives play a vital role in serving local communities by offering a diverse range of products and services from our esteeme ...
-
Customer Service Representative
3 weeks ago
Quanex Building Products Kent, United StatesCommunicate with customers, national and regional sales managers, and manufacturer's representatives by phone and/or email concerning orders, quotes, returns, shipments, and products. Promptly and accurately process customer orders on the same day th Customer Service Representati ...
-
Customer Service Representative
2 weeks ago
Adabible Grand Rapids, United States**Customer Service Representative** · **Sameday Delivery Inc** · **Job Description** · **Administrative / Office Management / Clerical - Full-time** · For over twenty-five years our team of employees have been serving our broad, loyal customer base and exceeding their expecta ...
Insurance Customer Service Representative - Byron Center, United States - Pete Quakkelaar - Farm Bureau Insurance Agency
![Pete Quakkelaar - Farm Bureau Insurance Agency](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionThe Customer Service Representative at the Quakkelaar Insurance Agency representing the Michigan Farm Bureau Family of Companies is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.Benefits/Perks
Responsibilities
Qualifications