Laura Gasoumian

2 years ago ·

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Laura Gasoumian's Updated Resume

Laura Gasoumian's Updated Resume

PROFESSIONAL SUMMARY Detail-oriented listener with customer relations skills. Reliable candidate ready to take on challenges using problem-solving skills to help team succeed Stays on top of demands in fast- paced environments by utilizing slow periods. Maintains organized, clean and safe work areas while paying attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success EXPERIENCE Union Bank | Valencia, California July 2021 - May 2022 Branch Service and Sales Officer « Recommended solutions to clients based on needs to sell products » Demonstrated top-notch customer support « Uncovered old accounts and deepened business relationships to increase revenue « Facilitated cold calling on a daily basis. « Expanded communication to establish contact with business prospects « Defined sales activity and interactions in CRM system. « Prioritized high customer satisfaction results Bank of America | Glendale, California February 2017 - July 2021 Relationship Banker « Assigned as backup to management to oversee branch operations « Initiated persuasive sales techniques on a day to day basis. + Integrated the use of technology to assist customers with account maintenance. « Performed teller transactions to keep teller lines at minimum and yet still deliver exceptional customer service. « Discovered and referred clients to appropriate business partners. « Established client rapport to generate customer loyalty « Mastered the usage of technology to assist customers with basic account management Goldstar Bakery | Los Angeles, California January 2008 - May 2015 General Manager « Assessed financial reports on a weekly to keep records current « Executed strong, hard working team by choosing highly qualified candidates for specific positions « Evaluated prices for goods or services based on customer demand « Guided team on daily workloads with confidence. « Presented products of consistent quality to customers by working directly with vendors on delivery and production issues « Processed employee and customer disputes using strong problem-solving techniques
EDUCATION Psychology Woodbury University, Burbank, CA Psychology LACC, Los Angeles, CA RESULTS Generated 100% feedback rating on customer surveys 20% BCR teller rating at Bank of America Completed 10-20 calls per day at Bank of America Completed 50 calls per week at Union Bank Overall profit loss nop greater than 5% per year at Goldstar Bakery MISCELLANEOUS Unemployed since May 2022 for personal reasons.
Business
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