Analyst, workforce management jobs in United States

The Workforce Management Analyst is responsible for ensuring effective forecasting, scheduling, queue management, and real-time monitoring across all call center workflows. · ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · ...

Sr Business Application Analyst – UKG / Workforce Management (Healthcare) · Senior UKG Workforce Management SME · Owns timekeeping, scheduling, pay rules, integrations, reporting · ...

Job summary · Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst). Workforce Analyst requires: Previous workforce management or real time analysis experience in a call center. · ResponsibilitiesBuilds, coordinates, and accurately ...

Our client is looking for a Workforce Management Analyst who can manage real-time operations to ensure service levels and efficiency are maintained at peak performance. · ...

The Workforce Management Analyst will be instrumental in optimizing operational efficiency and resource allocation by owning and streamlining the agency timecard process. · ...

The Workforce Management Analyst works to improve workforce management effectiveness by scheduling and forecasting. · ...

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. · Key Responsibilities · Support on-floor staffing activity planning and real-time workforce management. · Perform real-time mo ...

+ Job summary: The Workforce Management (WFM) Analyst plays a key role in ensuring the contact center operates efficiently and meets service level goals. This position is responsible for forecasting call and contact volumes, developing optimized schedules, and monitoring real-tim ...

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup we're hiring SageSure a leader in catastrophe-exposed property insurance is seeking a Workforce Management Analyst. · Analyzing large complex datasets to extract mean ...

We are continuously accepting applications for a Workforce Management Analyst to interact with business stakeholders and subject matter experts to understand their problems and needs. · The analyst will oversee all aspects of workforce optimization such as planning forecasts and ...

We are seeking a Workforce Management Analyst to join the team This candidate needs to have built the models not just maintained dashboards Contract role for 3 months Remote role Workforce Management Analyst Duties Workforce planning capacity modeling Compare FTE headcount vs hou ...

Sr Business Application Analyst – UKG / Workforce Management (Healthcare) · ...

A critical function within the contact center responsible for the successful scheduling and intra-day management of schedules, queues, systems and offline operations support with a focus on maintaining service levels across operations. This position is responsible for determining ...

The Workforce Management Analyst works to improve workforce management effectiveness by scheduling and forecasting. · Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % ...

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. · ...

The Workforce Management Analyst supports effective staffing and scheduling decisions across the Relativity Success organization. · This role translates forecasted demand and operational insights into optimized schedules and workforce performance insights that support service lev ...

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We in ...

This position is a 3 month contract to direct opportunity and is expected to be Hybrid Role: In office Tuesday - Thursday for the first 3 weeks of the month; remote on Monday and Friday. All teams remote the fourth week of the month. · Responsible for daily, weekly and monthly ca ...