Operations Manager - Mount Pleasant, United States - Marriott International Inc

Marriott International Inc

Verified Company

Mount Pleasant, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for Operations Manager who is responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

Key Responsibilities of Operations Manager:

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Ensures that the team has the capabilities to meet expectations.
Assists employees in understanding guests' everchanging needs and expectations, and exceeding them.
Communicates/updates all goals and results with employees.
Extends professionalism and courtesy to employees at all times.
Takes proactive approaches when dealing with employee concerns.
Performs hourly job functions as needed.
Assists in performing required annual Quality audit with GM & RD.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Experience & Skills

Excellent critical thinking and time management skills.
Ability to multitask, communicates, and stay organized.
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

Pay:
From $50,000.00 per year

Schedule: