Service Support Coordinator - Fredericksburg, VA, US

Only for registered members Fredericksburg, VA, US, United States

2 days ago

Default job background
$45,000 - $65,000 (USD) per year *
* This salary range is an estimation made by beBee
Job Summary: · Responsible for coordinating and serving as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersa ...
Job description

Job Summary:

Responsible for coordinating and serving as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersales operations, including on-call support, expense review, and interpretation of technical documentation. 

ROLE (Job Description)

  • Maintain the department's instrument inventory and calibration records for both in-house and field service equipment.
  • Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department.
  • Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member.
  • Coordinate with customers by sending the tariff form when a technician intervention is requested.
  • Manage assigned Service Orders, providing timely updates to ATSG Management regarding job status—whether under warranty, billable, or free of charge per special agreement with the Sales referent.
  • Review and approve Field Service Technicians' (FST) expense reports and timesheets.
  • Keep the Field Service Technicians' warehouse inventory updated in SAP.
  • Ensure all Service Orders are kept current in SAP and closed in a timely manner.
  • Review service reports and notify the Customer Care Center of spare parts requirements, or the Service Technical Support team if additional intervention is needed.
  • REQUIREMENTS

    • High school diploma or equivalent 
    • Excellent communication, interpersonal, and customer care skills
    • Organization, prioritization, and multitasking skills
    • Proficient in Microsoft Word, Excel, Powerpoint, SAP, CRM
    • We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.




    Similar jobs

  • Work in company

    Service Support Coordinator

    Only for registered members

    Serving as a key liaison between customers, technical support and management. · Maintain the department's instrument inventory and calibration records for both in-house and field service equipment. · ...

    Fredericksburg

    1 month ago

  • Work in company

    Coordinator, Developmental Services Support Coordination

    Only for registered members

    The Coordinator coordinates and manages support coordination services for individuals with developmental disabilities. · ...

    Fredericksburg

    1 week ago

  • Work in company

    Support Coordinator

    Only for registered members

    We are seeking a relationship-driven professional to join our team as a Support Coordinator. This role is ideal for someone who leads through service, values strong partnerships and is motivated to grow in responsibility and influence within a mission-driven organization. · ...

    Fredericksburg, VA

    1 month ago

  • Work in company

    Coordinator, Developmental Services Support Coordination

    Only for registered members

    · ...

    Fredericksburg, VA

    1 week ago

  • Work in company

    Developmental Services Intake Support Coordinator

    Only for registered members

    The Developmental Services Intake Support Coordinator coordinates intake support services involving case management, outreach, assessment, · service linkage, monitoring, · counseling to individuals with intellectual or developmental disability.Makes collateral contacts with the p ...

    Fredericksburg

    1 month ago

  • Work in company

    Developmental Services Intake Support Coordinator

    Only for registered members

    · ...

    Fredericksburg, VA

    1 month ago

  • Work in company

    Developmental Services Support Coordinator

    Only for registered members

    · ...

    Stafford

    3 weeks ago

  • Work in company

    Developmental Services Support Coordinator

    Only for registered members

    Coordinates support services involving case management outreach assessment service linkage monitoring advocacy and counseling to individuals with a diagnosis of intellectual or developmental disability. · ...

    Stafford, VA

    3 weeks ago

  • Work in company

    Developmental Services Support Coordinator

    Only for registered members

    + Coordinates support services involving case management, outreach, assessment, service linkage, monitoring, · advocacy and counseling to individuals with a diagnosis of intellectual or developmental disability. · Assesses needs to determine the appropriateness for intellectual d ...

    Spotsylvania, VA

    1 month ago

  • Work in company

    support coordinator ii

    Only for registered members

    Encompass Community Supports is hiring a Support Coordinator II – SED to assess clients' needs and provide access to services. · Low employee cost Medical, Dental and Vision Insurances · 13 paid holidays annually · 17 PTO days · ...

    Culpeper, VA

    1 month ago

  • Work in company

    Developmental Services Support Coordinator

    Only for registered members

    The Developmental Services Support Coordinator coordinates support services involving case management, outreach, assessment, service linkage, monitoring, advocacy and counseling to individuals with a diagnosis of intellectual or developmental disability. · Bachelor's Degree in a ...

    Spotsylvania

    1 week ago

  • Work in company

    coordinator, procedural support

    Only for registered members

    The Special Education Procedural Support Coordinator position is responsible for proactively providing support to school staff members in relation to special education regulations and processes. · ...

    Prince William County, VA

    1 week ago

  • Work in company

    MANAGEMENT SUPPORT COORDINATOR with Security Clearance

    Only for registered members

    This position involves preparing documents for Marine Corps Recruiting Command HQ personnel regarding security matters.The selected candidate will analyze and evaluate administrative requirements of HQ personnel regarding clearance requirements. · ...

    Quantico

    4 weeks ago

  • Work in company

    MANAGEMENT SUPPORT COORDINATOR with Security Clearance

    Only for registered members

    You will prepare documents for appropriate format/distribution/inclusion of required information and explain reporting procedures/requirements to senior personnel. You will maintain a variety of office files, databases, workload tracking reports ensuring appropriate formats and r ...

    Quantico

    1 month ago

  • Work in company

    Event Planner

    Only for registered members

    Job summary · This job involves planning and executing custom-designed courses, meetings, and course-related events. The Event Planner will provide comprehensive pre-event planning and support, coordinate on-site operations, and ensure efficient execution of all event activities. ...

    Fredericksburg

    3 weeks ago

  • Work in company

    Production/Purchasing Coordinator

    Only for registered members

    The Production/Purchasing Coordinator supports the Graphics Department by managing daily production communication and coordinating materials and purchasing activities. · ...

    Fredericksburg

    3 weeks ago

  • Work in company

    Proposal Coordinator

    Only for registered members

    The Proposal & Business Development Coordinator plays a dual-role supporting Flatter's integrated growth engine across business development, capture, · & proposal operations.This position enables disciplined pipeline management, · AI-enabled proposal processes, · & evaluator-focu ...

    Fredericksburg

    1 month ago

  • Work in company

    H6011 - Administrative Asst Wage

    Only for registered members

    Perform special duties as assigned. Provide administrative support to a manager, work group, section, or facility. Coordinate workflow processes. Communicate with internal and external contacts. Maintain current knowledge of related policies, procedures, and practices. · How you ...

    Fredericksburg $21.54 - $35 (USD) Part time

    3 days ago

  • Work in company

    H6011 - Administrative Asst Wage

    Only for registered members

    Job Description · Perform special duties as assigned. Provide administrative support to a manager, work group, section, or facility. Coordinate workflow processes. Communicate with internal and external contacts. Maintain current knowledge of related policies, procedures, and pra ...

    Fredericksburg

    3 days ago

  • Work in company

    Project Coordinator

    Only for registered members

    Join one of the largest and most innovative environment manufacturers in the industry. At idX, we don't just build environments—we create experiences. Our people are the heart of our success, and we're looking for a Project Coordinator who thrives in a fast-paced, collaborative e ...

    Fredericksburg

    1 month ago