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Sterling Heights

    Desktop Support Tech - Sterling, United States - TEKsystems

    TEKsystems
    TEKsystems Sterling, United States

    Found in: beBee S2 US - 2 weeks ago

    Default job background
    Contract to Regular
    Description

    Description:

    Shares responsibilities with other team members in the following roles:

    Provide technical software, hardware and network problem resolution in a call center environment.

    Perform question/problem diagnosis and guiding users through step-by-step solutions.

    Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems

    Clearly communicate technical solutions to end-users in a user friendly, professional manner.

    Provide one-on-one end-user training as needed.

    Escalate more complex end-user problems to the appropriate infrastructure team members.

    Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software.

    Assists in creating materials for end-user frequently asked questions (FAQs).


    Desktop Support

    Conduct hardware and software inventory database maintenance and reporting, and perform related work as required.

    Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

    Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.

    Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.

    Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.

    Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.


    • Account Administration

    Microsoft Active Directory user account maintenance

    Create Microsoft Exchange mailboxes for end users

    Create Microsoft Lync Communicator accounts

    Create customer FTP accounts as requested by Sales/Customer Service

    Maintain Oracle EBS accounts

    Create and modify access for COLT (Order tracking system) accounts

    Manage VOIP and Blackberry phone accounts

    Skills:

    Active Directory, Exchange, Airwatch, Blackberry, Vpn, Password Reset, Customer Service Oriented, Customer Service And Support Software

    Additional Skills & Qualifications:

    Active Directory, Exchange, Customer Service, Airwatch, Patching

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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