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Centennial

    Front Desk Associate - Centennial, United States - Scenthound Centennial - West, CO

    Scenthound Centennial - West, CO
    Scenthound Centennial - West, CO Centennial, United States

    2 weeks ago

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    Description

    Perks and Benefits:

    Direct career growth path to Management positions (Assistant Manager, Manager) and additional options

    Competitive hourly base pay, plus tips

    Merit-based pay increases

    Complimentary service membership

    About the Position:

    The Sales & Front Desk Associate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client. A successful Front Desk Associate is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover

    This position requires:

    Sales experience and confidence (membership sales are highly valued)

    Customer service experience (retail, restaurant)

    Computer/ Technology proficiency

    A passion for dogs and dog health & wellness

    Reliable transportation

    Willingness to work in a smoke-free environment

    Who We Are Looking For:

    We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager

    Tasks:

    Drive membership sales through health and wellness education

    Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

    Develop membership leads; Follow up with potential members

    Answer phone calls, schedule customer appointments, manage customer profiles and records

    Manage cash drawer – responsible for daily cash handling

    Manage customer expectations; Resolve customer concerns; Retain memberships

    Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

    Perform other tasks and duties as assigned by the Scenter Manager

    Skills and Abilities:

    Confidence in selling services and products

    Ability to connect with customers (both canine and human) and provide outstanding customer service

    Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

    Effective communication with team members and dog parents (in person and on the phone)

    Independently solve problems using Scenthound values and culture as a guide

    Attention to detail

    Time-management; Scheduling appointments efficiently

    Accountability; hold oneself and others to Scenthound standards

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