- Respond to inquiries through various channels such as phone, email, case management system, and live chat, documenting and escalating as necessary.
- Educate colleagues on available HR services and encourage the use of self-service tools.
- Participate in colleague-facing HR services including orientations, new hire onboarding and surveys, exit interviews, and DE&I activities.
- Support the implementation of solutions to HR management issues and contribute to colleague engagement initiatives.
- Collaborate with HR Business Partners and COEs to understand and address employee needs, ensuring alignment with a positive colleague experience.
- Maintain knowledge of legal requirements related to employee management and ensure regulatory compliance.
- Drive continuous improvement initiatives based on feedback and industry best practices.
- Update and govern HR policies and processes to ensure compliance and alignment with requirements.
- Bachelor's degree in Human Resources, Business Administration, or a related field; HR certification is a plus.
- Minimum of 2 years of progressive experience in HR or a related field.
- Strong customer service and stakeholder management skills.
- Excellent communication, interpersonal, and collaboration skills.
- Demonstrated ability to support HR-related projects and initiatives.
- Knowledge of HR policies and employment laws and regulations at federal, state, and local levels.
- Ability to de-escalate high-tension situations and maintain confidentiality.
- Strong decision-making and problem-solving skills with attention to detail.
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Colleague Experience Generalist - Blue Ash, United States - Element Materials Technology
Description
Colleague Experience Generalist
Job Locations
US-OH-Blue Ash
ID
Overview
Join us at Element as we embark on an exciting journey to establish our Americas Colleague Experience Team in our cutting-edge Global Business Solutions (GBS) Hub located in Cincinnati. Element is dedicated to optimizing and enhancing our Human Resources operating model to deliver exceptional services to our leaders and colleagues. As part of this transformation, we are forming a new Colleague Experience team responsible for designing and executing all colleague-facing interactions, ensuring a positive experience through every interaction while maintaining full compliance with our processes and procedures. The Colleague Experience team will collaborate closely with our HR Operations, HR Business Partnering, and HR COE teams to provide world-class HR solutions in support of our rapid business growth.
Element is seeking a passionate and detail-oriented Colleague Experience Generalist to join our Cincinnati office. In this role, you will play a pivotal part in enhancing and optimizing the overall colleague experience within our organization. As an HR professional, you will execute routine tasks necessary for administering Human Resources programs while delivering excellent customer service to employees and stakeholders. Your responsibilities will include partnering on initiatives to improve colleague experience, ensuring compliance with HR policies, and aligning employee needs with organizational goals.
Responsibilities
- Serve as the primary point of contact for employee queries regarding benefits, leave of absences, time and attendance, and policy interpretation.
Skills / Qualifications
Join us at Element and be part of a dynamic team dedicated to enhancing the colleague experience and driving organizational success.
#LI-SL1
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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