Customer Service Agent - Carson, United States - Energy Transport Logistics

Energy Transport Logistics

Verified Company

Carson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for a full time Customer Service Agent for our Carson, CA location

Rate of Pay:
$19.00-$21.00 per hour

JOB SUMMARY
Energy Transport Logistics is seeking self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline customer service representative to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
Transfer data from bill of lading to company freight operating management system.
Collect, safekeep, and help upkeep all relevant customer data.
Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
Assist customers in tracking and tracing their freight, when needed.
Notify customers of Freight Availability, Capacity, and other Important Information.
Will need to maintain knowledge of company services.
Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time.
Adhere to company policies and procedures.
Assist Management in operational KPI reports as needed.

COMPETENCIES

Strong understanding of MS Office Programs, Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc.
Strong verbal and written communication skills
Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
Must have the ability to work in a fastpaced environment
Type 30+ WPM preferred