Lofta Client Service Representative - San Diego, United States - Apria Healthcare LLC

Apria Healthcare LLC

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Owens & Minor, we are a critical part of the healthcare process.

As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.

Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company

Client Service Representative

In this role, you will provide front-line client services related to customer's purchases and all client interfacing activity via multiple platforms of communication.

This may include product questions, order status, payment issues, or shipping status.

Lofta's focus is providing the best client experience in the industry and this role is empowered to solve our client's problems.

The Client Service Representative must be adept to inside-sales and swiftly be able to transition from customer service to sales.

While no product knowledge is required to start this position, you will be expected to learn about the product Lofta sells and provide support to clients who have purchased it or may purchase it.

Pay Rate $ $24.00/hr. DOE. _

Potential Duties and Responsibilities:

Receive and process order requests from referrals for durable medical equipment and healthcare services.
Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges.
Demonstrate professionalism and provide high quality service when interacting with customers.
Resolve complaints and escalations with urgency by identifying problems, troubleshooting of equipment and/or coordinating appropriate corrective action.
Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service.
Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices.
Thoroughly explain sleep reports to customers and review all therapy options.
Perform related duties as assigned by supervisor.
Maintain compliance with all company policies and procedures.

Skills:

Customer service experience is required.
Inside-Sales is a plus, but not required.
Ability to handle customer concerns, & deescalate as needed, being organized and focused.
Proficient computer and internet skills
Quick thinker, fast learner, multitasker, organized, and ability to absorb technical information and use that in your job.
Experience working in a similar role in the ecommerce space or healthcare.

Owens & Minor is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.