- Responding to inquiries regarding business tax laws and regulations, CDTFA policies and procedures, and general business information received from CDTFA's toll-free number.
- Providing taxpayer assistance with registration, tax returns, tax payments, and guidance to available CDTFA resources.
- Accessing and reviewing confidential taxpayer information.
- Performing account maintenance duties, reviewing and processing various CDTFA forms and/or taxpayer correspondence, and contacting taxpayers by phone in order to obtain the most current contact information.
- Utilizing an effective approach in handling difficult situations over the phone.
- Performing other job-related duties as required. This limited term position may be extended up to twenty-four (24) months if workload is extended or become permanent if workload becomes permanent.The incumbent is eligible to receive additional compensation each month for public contact through the telephone per Pay Differential #186.Individuals bilingual in Spanish are strongly encouraged to apply and may be eligible for Pay Differential #014.Under Government Code 14200, this position may be eligible for full or part-time telework for eligible candidates residing in California.This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
- May work in a high rise building.
- Standard office environment.
- Requires being in a stationary position, consistent with office work, for extended periods of time.
- Daily use of a personal computer, office equipment, and/or telephone.
- One on one customer guidance via telephone communication.
- This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to
- Position requires employee to be fingerprinted and successfully pass a background investigation.
- Late Phone coverage may be required.
- Mandatory overtime may be required.
- Ability to be punctual reporting to work at scheduled work hours.
- Reliable, consistant attendance.
- Travel may be required up to five percent (5%) of the time for training purposes.
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tax technician i, board of equalization - Sacramento County, United States - State of California
Description
Job Posting: Tax Technician I
CA Department of Tax and Fee Administration
JC Tax Technician ITAX TECHNICIAN I, BOARD OF EQUALIZATION
$3, $4,409.00 per Month
Final Filing Date: Until Filled
Job Description and Duties
All applicants will be considered, however SROA/Surplus candidates will be given priority.
This is a re-advertisement of JC This position is located in Sacramento Natomas.The California Department of Tax and Fee Administration (CDTFA) is searching for talented individuals to join our team as a Tax Technician I. The Tax Technician I position is an entry-level position that gains the experience and skills that are sought after for many internal and external promotional opportunities.To learn more about us, please see CDTFA:
With the direction and supervision of a Business Taxes Administrator, the successful candidate will be trained to provide technical assistance in a contact center environment. The Tax Technician I learns and performs the less difficult and complex technical tasks, such as:
Working Conditions
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Special Requirements
